How the casino responds to an exception request
1. Receipt and initial review of the application
1. Request registration
- When submitted through a personal account or support service, the request enters the automatic processing queue.
- The system marks your account with the "pending self-exclusion" flag.
2. Account Verification
- To prevent fraud, the casino checks that the application comes from the account holder: sends the code by SMS or e-mail.
- Some jurisdictions require you to upload a passport scan or ID - without this, the application will not take effect.
3. "Cooling" period
- Most operators set a delay of 24-72 hours after confirmation to prevent impulsive decisions.
- During this time, you can still play, but after the expiration of the "cooling" all game functions are blocked.
2. Technical access blocking
1. Updating records in the database
- On the server, in the users table, the self\_ exclusion\_ status field changes to "active," and the end date is set according to your choice (24 hours, week, month, etc.).
2. Instant Transaction Rejection
- For any API request for a deposit, bets or bonuses, the system checks the status of the account and refuses operations with the code "Self-Excluded."
- The error is accompanied by the message: "Your account is blocked as part of the responsible game program until\[ date]."
3. Full coverage
- Blocking applies to the web interface, mobile applications and third-party integrations (if the casino supports API access for partners).
- Even if you try to access through URL direct links, you will be automatically redirected to the self-exclusion notification page.
3. Administrative procedures
1. User notification
- An official letter is sent by e-mail and/or SMS about the beginning of the exclusion period, terms and impossibility of early removal of the block.
- A banner with the date of resumption of access appears in your personal account.
2. Logging and auditing
- All steps: filing an application, confirmation, blocking - are saved in the logs for internal audit and regulatory checks.
- If necessary, support can provide a statement with dates and times of transactions.
3. Cross-operator integration
- In countries with centralized registers self-exclusion (UK, some Australian states), the casino automatically sends data about you to the national register.
- This guarantees blocking on all licensed platforms of the same jurisdiction.
4. Behavior of operators when trying to crawl
1. Rechecking data
- The casino monitors changes to the IP address, device, browser - if you try to register a new account from the same devices, the security service may block registration.
2. Using KYC/AML
- When re-registering to an already blocked email address or phone, the KYC (Know Your Customer) system identifies matches and automatically rejects the application.
3. Payment methods blacklists
- The operator can blacklist your bank account or card for all financial transactions related to excitement.
5. Monitor and end the exception period
1. Automatic withdrawal
- After the expiration of the blocking period, the account status changes to "inactive self-exclusion," and you again get access to all functions.
- At the same time, all your data, balance and history are saved.
2. End reminder
- 24 hours before the end, you receive a notification with a proposal to extend self-exclusion or start playing under the control of limits.
- This is an additional barrier against a hasty return to betting.
3. Reporting
- A report on the complete history of self-exclusions is available in your personal account: start, end dates, status and the possibility of submitting a new request.
6. Support Interaction Guidelines
Clearly formulate the deadline - indicate whether you need a test period (24 hours) or a serious pause (a month or more).
Prepare documents in advance - if the platform requires KYC verification, all passport scans and photos should be at hand.
Do not hesitate to contact - in case of delays or incorrect blocking, the support service is obliged to help and explain the reasons.
The casino responds to the self-exclusion request with quick and secure procedures, from confirming your identity to technically blocking all gaming features. A clear notification system, logging and cross-operator access create reliable protection against re-involvement in excitement and give space to regain control over the game.
1. Request registration
- When submitted through a personal account or support service, the request enters the automatic processing queue.
- The system marks your account with the "pending self-exclusion" flag.
2. Account Verification
- To prevent fraud, the casino checks that the application comes from the account holder: sends the code by SMS or e-mail.
- Some jurisdictions require you to upload a passport scan or ID - without this, the application will not take effect.
3. "Cooling" period
- Most operators set a delay of 24-72 hours after confirmation to prevent impulsive decisions.
- During this time, you can still play, but after the expiration of the "cooling" all game functions are blocked.
2. Technical access blocking
1. Updating records in the database
- On the server, in the users table, the self\_ exclusion\_ status field changes to "active," and the end date is set according to your choice (24 hours, week, month, etc.).
2. Instant Transaction Rejection
- For any API request for a deposit, bets or bonuses, the system checks the status of the account and refuses operations with the code "Self-Excluded."
- The error is accompanied by the message: "Your account is blocked as part of the responsible game program until\[ date]."
3. Full coverage
- Blocking applies to the web interface, mobile applications and third-party integrations (if the casino supports API access for partners).
- Even if you try to access through URL direct links, you will be automatically redirected to the self-exclusion notification page.
3. Administrative procedures
1. User notification
- An official letter is sent by e-mail and/or SMS about the beginning of the exclusion period, terms and impossibility of early removal of the block.
- A banner with the date of resumption of access appears in your personal account.
2. Logging and auditing
- All steps: filing an application, confirmation, blocking - are saved in the logs for internal audit and regulatory checks.
- If necessary, support can provide a statement with dates and times of transactions.
3. Cross-operator integration
- In countries with centralized registers self-exclusion (UK, some Australian states), the casino automatically sends data about you to the national register.
- This guarantees blocking on all licensed platforms of the same jurisdiction.
4. Behavior of operators when trying to crawl
1. Rechecking data
- The casino monitors changes to the IP address, device, browser - if you try to register a new account from the same devices, the security service may block registration.
2. Using KYC/AML
- When re-registering to an already blocked email address or phone, the KYC (Know Your Customer) system identifies matches and automatically rejects the application.
3. Payment methods blacklists
- The operator can blacklist your bank account or card for all financial transactions related to excitement.
5. Monitor and end the exception period
1. Automatic withdrawal
- After the expiration of the blocking period, the account status changes to "inactive self-exclusion," and you again get access to all functions.
- At the same time, all your data, balance and history are saved.
2. End reminder
- 24 hours before the end, you receive a notification with a proposal to extend self-exclusion or start playing under the control of limits.
- This is an additional barrier against a hasty return to betting.
3. Reporting
- A report on the complete history of self-exclusions is available in your personal account: start, end dates, status and the possibility of submitting a new request.
6. Support Interaction Guidelines
Clearly formulate the deadline - indicate whether you need a test period (24 hours) or a serious pause (a month or more).
Prepare documents in advance - if the platform requires KYC verification, all passport scans and photos should be at hand.
Do not hesitate to contact - in case of delays or incorrect blocking, the support service is obliged to help and explain the reasons.
The casino responds to the self-exclusion request with quick and secure procedures, from confirming your identity to technically blocking all gaming features. A clear notification system, logging and cross-operator access create reliable protection against re-involvement in excitement and give space to regain control over the game.
