How the casino responds to an exception request
1. Receipt and initial review of the application
1. Request registration
When submitted through a personal account or support service, the request enters the automatic processing queue.
The system marks your account with the "pending self-exclusion" flag.
2. Account Verification
To prevent fraud, the casino checks that the application comes from the account holder: sends the code by SMS or e-mail.
Some jurisdictions require you to upload a passport scan or ID - without this, the application will not take effect.
3. "Cooling" period
Most operators set a delay of 24-72 hours after confirmation to prevent impulsive decisions.
During this time, you can still play, but after the expiration of the "cooling" all game functions are blocked.
2. Technical access blocking
1. Updating records in the database
On the server, in the users table, the self\_ exclusion\_ status field changes to "active," and the end date is set according to your choice (24 hours, week, month, etc.).
2. Instant Transaction Rejection
For any API request for a deposit, bets or bonuses, the system checks the status of the account and refuses operations with the code "Self-Excluded."
The error is accompanied by the message: "Your account is blocked as part of the responsible game program until\[ date]."
3. Full coverage
Blocking applies to the web interface, mobile applications and third-party integrations (if the casino supports API access for partners).
Even if you try to access through URL direct links, you will be automatically redirected to the self-exclusion notification page.
3. Administrative procedures
1. User notification
An official letter is sent by e-mail and/or SMS about the beginning of the exclusion period, terms and impossibility of early removal of the block.
A banner with the date of resumption of access appears in your personal account.
2. Logging and auditing
All steps: filing an application, confirmation, blocking - are saved in the logs for internal audit and regulatory checks.
If necessary, support can provide a statement with dates and times of transactions.
3. Cross-operator integration
In countries with centralized registers self-exclusion (UK, some Australian states), the casino automatically sends data about you to the national register.
This guarantees blocking on all licensed platforms of the same jurisdiction.
4. Behavior of operators when trying to crawl
1. Rechecking data
The casino monitors changes to the IP address, device, browser - if you try to register a new account from the same devices, the security service may block registration.
2. Using KYC/AML
When re-registering to an already blocked email address or phone, the KYC (Know Your Customer) system identifies matches and automatically rejects the application.
3. Payment methods blacklists
The operator can blacklist your bank account or card for all financial transactions related to excitement.
5. Monitor and end the exception period
1. Automatic withdrawal
After the expiration of the blocking period, the account status changes to "inactive self-exclusion," and you again get access to all functions.
At the same time, all your data, balance and history are saved.
2. End reminder
24 hours before the end, you receive a notification with a proposal to extend self-exclusion or start playing under the control of limits.
This is an additional barrier against a hasty return to betting.
3. Reporting
A report on the complete history of self-exclusions is available in your personal account: start, end dates, status and the possibility of submitting a new request.
6. Support Interaction Guidelines
Clearly formulate the deadline - indicate whether you need a test period (24 hours) or a serious pause (a month or more).
Prepare documents in advance - if the platform requires KYC verification, all passport scans and photos should be at hand.
Do not hesitate to contact - in case of delays or incorrect blocking, the support service is obliged to help and explain the reasons.
The casino responds to the self-exclusion request with quick and secure procedures, from confirming your identity to technically blocking all gaming features. A clear notification system, logging and cross-operator access create reliable protection against re-involvement in excitement and give space to regain control over the game.
