How does a player make sure restrictions are actually activated
1. Immediately after saving settings
Pop-up notification: after clicking "Save," the screen should display the confirmation "Limits are set" or "Self-exclusion activated."
Profile update: go to the "My limits" section - there should be new values (deposit, bet, loss, time).
2. In your personal account
1. Responsible Play → Limits
- Check the current start date, period (day/week/month) and set amount.
2. History of changes
- The time and date of its installation is often displayed next to each limit - make sure that this is an up-to-date request.
3. Self-exclusion status
- In the "Self-exclusion" subsection, the status must be "Active until..." with an exact end date.
3. Test operations
Attempt to top up your account: Pay just over the limit (for example, 1000 ₴ limit, try 1,500 ₴) - the transaction must be rejected with the message "Exceeded top-up limit."
Bid Above Limit: Bid above the limit (e.g. bid limit 50 ₴, try 100 ₴) - the system will not accept it.
Session Over Time: If the session limit is set to 30 minutes, stay in the game longer - after 30 minutes you should be automatically displayed or notified.
4. Reality check
1. Reminder interval: Make sure that the 15/30/60 minute you selected is active - the game will pause at the right time.
2. Contents of the window: the modal window should show: elapsed time, amount of bets/deposits, buttons "Continue" and "Exit."
5. Self-exclusion and cooling-off control
Attempt to log in: after activating self-exclusion, log in to your account or try to install - get a refusal "Account self-excluded until\[ date]."
Checking different devices: test login from the web and mobile - blocking should work everywhere.
6. Monitoring through reports
Request Transaction History - Make sure there are no transactions in excess of the post-activation limit.
Auto-report: subscribe to the weekly report and view the first data - they will show that after setting the limits there are no new deposits/rates.
7. If something doesn't work
1. Revalidate your profile by refreshing the page to make sure your limits are saved.
2. Support appeal: attach screenshots of settings and test errors ("Exceeded limit").
3. Escalation to compliance: Request confirmation from the Responsible Play Department; if necessary - write to the regulator.
Checking that limits are activated is a key step in protecting against unwanted bets. Immediately after installation, check the display in the office, test the work in practice and check with the reports. This ensures that the tools actually work and your safety comes first.
Pop-up notification: after clicking "Save," the screen should display the confirmation "Limits are set" or "Self-exclusion activated."
Profile update: go to the "My limits" section - there should be new values (deposit, bet, loss, time).
2. In your personal account
1. Responsible Play → Limits
- Check the current start date, period (day/week/month) and set amount.
2. History of changes
- The time and date of its installation is often displayed next to each limit - make sure that this is an up-to-date request.
3. Self-exclusion status
- In the "Self-exclusion" subsection, the status must be "Active until..." with an exact end date.
3. Test operations
Attempt to top up your account: Pay just over the limit (for example, 1000 ₴ limit, try 1,500 ₴) - the transaction must be rejected with the message "Exceeded top-up limit."
Bid Above Limit: Bid above the limit (e.g. bid limit 50 ₴, try 100 ₴) - the system will not accept it.
Session Over Time: If the session limit is set to 30 minutes, stay in the game longer - after 30 minutes you should be automatically displayed or notified.
4. Reality check
1. Reminder interval: Make sure that the 15/30/60 minute you selected is active - the game will pause at the right time.
2. Contents of the window: the modal window should show: elapsed time, amount of bets/deposits, buttons "Continue" and "Exit."
5. Self-exclusion and cooling-off control
Attempt to log in: after activating self-exclusion, log in to your account or try to install - get a refusal "Account self-excluded until\[ date]."
Checking different devices: test login from the web and mobile - blocking should work everywhere.
6. Monitoring through reports
Request Transaction History - Make sure there are no transactions in excess of the post-activation limit.
Auto-report: subscribe to the weekly report and view the first data - they will show that after setting the limits there are no new deposits/rates.
7. If something doesn't work
1. Revalidate your profile by refreshing the page to make sure your limits are saved.
2. Support appeal: attach screenshots of settings and test errors ("Exceeded limit").
3. Escalation to compliance: Request confirmation from the Responsible Play Department; if necessary - write to the regulator.
Checking that limits are activated is a key step in protecting against unwanted bets. Immediately after installation, check the display in the office, test the work in practice and check with the reports. This ensures that the tools actually work and your safety comes first.
