How the casino informs about available tools
1. Visible links in the interface
Hat and footer of the site: constantly available items "Responsible Gaming" or shield/heart icons next to the menu.
Side menu and profile: a separate tab "Self-test tools" with a brief description of each item.
2. Welcome tips
Pop-up at the first login: a "Welcome" window with a proposal to immediately set up limits and reality check.
Tooltip-tips: small pop-up messages when you hover over the balance or the "Bet" button, offering to familiarize yourself with the restrictions.
3. Banners and information blocks
Static banners: On each casino page, the phrase "Play responsibly" with a link to the full RG section.
Intermediate banners in the lobby: announcements of new self-control features or reminders about the possibility of self-exclusion.
4. Modal notifications and alerts
When you reach 80% limit: a small window "You are close to the monthly deposit limit" with the button "Change limit" or "Details."
When trying to bypass self-exclusion: message "Your account is in self-exclusion mode until\[ date]."
5. E-mail and SMS-mailings
Welcome letter: after registration, a letter comes with instructions for setting limits and a link to the FAQ on responsible play.
Periodic reminders: once a month e-mail-overview of available tools and tips for self-control.
SMS notifications: about reaching the thresholds of deposits or rates, with a hint "To change the limit - follow the link."
6. In-app push notifications
Push at the start of the session: "Do not forget to enable reality check" with a transition to the settings.
Push reminders: on signal every N minutes, as well as when activating new self-control functions.
7. Training materials and FAQs
Video guide and infographic: on the Responsible Play page, brief videos about each instrument.
FAQ section: step-by-step instructions and screenshots on setting limits, reality check and self-exclusion.
8. Chatbots and online assistants
Bot-consultant on the site: when requested, "limit," "reality" or "pause" instantly gives instructions and links.
Live chat: the operator offers to configure the tools directly in the dialogue and sends direct links.
9. Navigation tooltips
Inline-popups: When you click on "deposit" or "output," prompts "You can set a daily limit here" are shown.
Hover tips: when you hover over the "Self-exclusion" button, a short explanation and the "Details" button appear.
10. Integration with payment screens
Top-Up Alert - When you enter an amount above your limit, you immediately see the message "You have exceeded your top-up limit."
Links in check-outs: in making a deposit next to the amount field, the button "Set up limits."
Online casinos use a multi-level information strategy: web interface, modal windows, mailings, chatbots and tips at each step. This helps the player learn about the possibilities of self-control and quickly use them without unnecessary navigation.
Hat and footer of the site: constantly available items "Responsible Gaming" or shield/heart icons next to the menu.
Side menu and profile: a separate tab "Self-test tools" with a brief description of each item.
2. Welcome tips
Pop-up at the first login: a "Welcome" window with a proposal to immediately set up limits and reality check.
Tooltip-tips: small pop-up messages when you hover over the balance or the "Bet" button, offering to familiarize yourself with the restrictions.
3. Banners and information blocks
Static banners: On each casino page, the phrase "Play responsibly" with a link to the full RG section.
Intermediate banners in the lobby: announcements of new self-control features or reminders about the possibility of self-exclusion.
4. Modal notifications and alerts
When you reach 80% limit: a small window "You are close to the monthly deposit limit" with the button "Change limit" or "Details."
When trying to bypass self-exclusion: message "Your account is in self-exclusion mode until\[ date]."
5. E-mail and SMS-mailings
Welcome letter: after registration, a letter comes with instructions for setting limits and a link to the FAQ on responsible play.
Periodic reminders: once a month e-mail-overview of available tools and tips for self-control.
SMS notifications: about reaching the thresholds of deposits or rates, with a hint "To change the limit - follow the link."
6. In-app push notifications
Push at the start of the session: "Do not forget to enable reality check" with a transition to the settings.
Push reminders: on signal every N minutes, as well as when activating new self-control functions.
7. Training materials and FAQs
Video guide and infographic: on the Responsible Play page, brief videos about each instrument.
FAQ section: step-by-step instructions and screenshots on setting limits, reality check and self-exclusion.
8. Chatbots and online assistants
Bot-consultant on the site: when requested, "limit," "reality" or "pause" instantly gives instructions and links.
Live chat: the operator offers to configure the tools directly in the dialogue and sends direct links.
9. Navigation tooltips
Inline-popups: When you click on "deposit" or "output," prompts "You can set a daily limit here" are shown.
Hover tips: when you hover over the "Self-exclusion" button, a short explanation and the "Details" button appear.
10. Integration with payment screens
Top-Up Alert - When you enter an amount above your limit, you immediately see the message "You have exceeded your top-up limit."
Links in check-outs: in making a deposit next to the amount field, the button "Set up limits."
Online casinos use a multi-level information strategy: web interface, modal windows, mailings, chatbots and tips at each step. This helps the player learn about the possibilities of self-control and quickly use them without unnecessary navigation.
