Australia gaming addiction helpline

Gambling addiction is a serious problem facing thousands of Australians. Losing control of gambling can lead to financial, emotional and social consequences. It's important to know that help is available around the clock and you can apply for it anonymously and for free.

Main support line - Gambling Help Online

Phone: 1800 858 858 (free, 24/7, Australia wide)

Website: www.gamblinghelponline. org. au(https://www. gamblinghelponline. org. au)

Services:

Online chat with a consultant
Psychological support
Crisis Relief
Confidential and anonymous

How can a hotline help?

By contacting, you can:

talk to an experienced consultant
get recommendations on how to cope with craving for the game
Learn about self-exclusion
sign up for free consultations in your area
get help with debt or family issues related to the game

Available to everyone

Irrelevant:

Whether you're playing online or in an offline casino
whether you use pokies, sports betting or card games
how old are you and where do you live

There is help. And it is absolutely free.

Live Chat - No Call Support

If you do not want to call, use the chat on Gambling Help Online. This is especially convenient:

if you're embarrassed to talk out loud
if you want to get advice quickly
if you are at work or on the road

💡 Live Chat is available daily, including weekends.

Support in your area

Each state and territory of Australia has additional services:

State/Territory	Site/Contact
NSW	gamblinghelp. nsw. gov. au(https://www. gamblinghelp. nsw. gov. au)
VIC	responsiblegambling. vic. gov. au(https://www. responsiblegambling. vic. gov. au)
QLD	gamblinghelpqld. org. au(https://www. gamblinghelpqld. org. au)
WA	mylifechoices. org. au(https://www. mylifechoices. org. au/gambling-help)
SA	problemgambling. sa. gov. au(https://www. problemgambling. sa. gov. au)

When should I apply?

if you spend more than you can afford

if play interferes with work, family or health
if you experience guilt or anxiety after the game
if you can't stop - even if you lose
if you borrowed money for bets

You are not alone

Help is the first step to recovery.

Call or write - even one conversation can change a lot.

Call now: 1800 858 858

Or write: www.gamblinghelponline. org. au(https://www. gamblinghelponline. org. au)

You deserve a life without addiction. Support is nearby.

Main Topics

Gaming addiction

A brief explanation of the nature of gaming addiction, its key signs: obsessive thoughts, loss of control, financial and social consequences. Help through the Gamblers Help hotline and the first steps to solving the problem.

Need help?

Five specific signals indicating the need to seek support: intrusive thoughts, financial difficulties, impact on relationships and health. What to do next - Gamblers Help hotline and the first steps to regain control.

On time for support

Five specific reasons why early asking for help with gaming addiction reduces the damage to budget, health and relationships. How a timely call to the Gamblers Help hotline helps prevent serious consequences.

Gambling Help Online

A detailed guide to using Gambling Help Online - 24/7 free and anonymous support for Australians with gambling problems: help formats, how to connect, what services are available and what to expect from the first consultation.

Round-the-clock assistance

Instructions to access free 24/7 support for those facing gambling problems: Gamblers Help hotlines, Lifeline and Gambling Help Online chat. Without verification, anonymously and confidentially.

How to call the hotline

Detailed instructions for calling the free round-the-clock Gamblers Help hotline from all states and territories of Australia - from a mobile phone, landline, via VoIP, TTY and in the absence of a signal.

Anonymous support

How anonymous and confidential consultations of the Gamblers Help and Lifeline hotline work: principles of communication, data protection, no obligation to disclose identity and guarantees of privacy.

Questions to the hotline

A list of specific topics and queries that can be discussed with Gamblers Help and Lifeline consultants: from setting limits and timeouts to psychological support, financial advice and referral to specialists.

Consultant role

Analysis of specific services of the Gamblers Help and Lifeline consultant: psychological support, development of a control plan, configuration of RG tools, referral to specialists and assistance to relatives.

Data preparation

A list of key information that should be at hand before calling Gamblers Help or Lifeline: amounts and frequency of bets, financial balance, emotional state, a brief history of the problem and contact of the "controller."

RG Online Chat

Detailed instructions for using Gambling Help Online chat: connection, communication format, advantages over a call and cases when the text format is more efficient.

Video consultation

Step-by-step instructions for recording and conducting personal video sessions with a Gamblers Help consultant: technical requirements, meeting format, discussion topics and preparation recommendations.

Email support

A clear guide to getting help via email and online forms Gamblers Help and Gambling Help Online: how to send a request, what to specify, response times and text format benefits.

Urgent care for RG

Step-by-step instruction for Australians in the acute crisis of gaming addiction: emergency numbers (000, Lifeline, Gamblers Help), online chat, SMS services and an algorithm for actions at thought or behavioral risks.

Language support

A detailed overview of the available languages and translation services on the Gamblers Help and Lifeline hotline: how to request an interpreter from TIS National, use a chat translator and get support in your native language.

Aboriginal support

Special programs and hotlines for Aboriginal and Torres Strait Islander: culturally tailored care, local counselors, family and community services, and remote Gamblers Help resources.

Alternative connection

All channels of anonymous and free support for gaming addiction in Australia in addition to a phone call: online chat, email and feedback forms, SMS services, video consultations, local help points and groups in instant messengers.

Stories of help

Three real-life (anonymised) stories of Australians who called the Gamblers Help helpline for the first time have gained support and taken back control of excitement. Step-by-step analysis of their request, consultant's recommendations and further results.

Line vs therapy

Comparison of emergency anonymous telephone assistance and one-time consultations with long-term therapy and inpatient treatment: response speed, communication format, depth of study, cost and target audience.

Helping loved ones

Specific instructions for family and friends: how to contact the Gamblers Help and Lifeline hotlines for advice on supporting an addict, protecting yourself and your family, building boundaries, participating in support groups and detox plans.

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