What happens after the bell: step by step
1. Automatic connection and greeting
1. You dial a number (1800 858 858 for Gamblers Help or 13 11 14 for Lifeline).
2. Within 5-15 seconds, the system connects you to the first available consultant.
3. The consultant greets, presents himself by name or pseudonym and reports full anonymity.
2. Brief introductory survey (2-3 minutes)
1. The consultant asks what the main problem is: tension, costs, intrusive thoughts.
2. Asks for key facts: betting frequency, last deposits, emotional state.
3. Determines the level of acuity: you are in an acute crisis or are looking for preventive care.
3. Crisis intervention (if necessary)
If you are on the verge of panic or have suicidal thoughts, the consultant suggests stabilization techniques: breathing, physical distraction, a safe place.
In case of threat to life - initiates an emergency call (000) or connects with an emergency service.
4. Self-diagnosis and primary risk assessment
1. The consultant offers to take a short online or oral PGSI/SOGS test.
2. Based on the result, the degree of risk is evaluated (low, medium, high).
3. Your motivation and willingness to change is recorded.
5. Developing a "first aid" plan
Setting up RG tools: a consultant tells you how to set deposit and loss limits, activate timeouts and reality checks.
Technical measures: recommendations for installing Gamban, BetBlocker and bank MCC locks.
Self-help: registration of a "controller" from among loved ones, keeping a diary of emotions and expenses.
6. Direction to additional resources
1. Video consultations and groups: link to the entry in Gambling Help Online.
2. Financial and legal consultants: contacts of specialists in debt and restructuring.
3. Family therapy: information about family sessions and Gam-Anon.
7. Follow-up agreement
The consultant offers time for a second call or chat (in 3-7 days).
You fix the date and time to check that the plan is working.
8. End the call
1. The consultant briefly repeats the key points of your plan.
2. You receive confirmation of complete anonymity and confidentiality.
3. The conversation is recorded only in the form of a generalized log: time, duration and generalized topics.
9. Next steps
Independent work: you implement recommendations, keep a diary and comply with the limits.
Repeated calls: You can call or text as many times as you like - the line is available 24/7.
Assessment of progress: at the follow-up session, the consultant helps to adjust the plan and connect new measures if necessary.
Thus, after your call, you immediately receive anonymous support, a specific action plan and access to a whole network of services that will help you regain control of excitement and maintain emotional balance.
1. You dial a number (1800 858 858 for Gamblers Help or 13 11 14 for Lifeline).
2. Within 5-15 seconds, the system connects you to the first available consultant.
3. The consultant greets, presents himself by name or pseudonym and reports full anonymity.
2. Brief introductory survey (2-3 minutes)
1. The consultant asks what the main problem is: tension, costs, intrusive thoughts.
2. Asks for key facts: betting frequency, last deposits, emotional state.
3. Determines the level of acuity: you are in an acute crisis or are looking for preventive care.
3. Crisis intervention (if necessary)
If you are on the verge of panic or have suicidal thoughts, the consultant suggests stabilization techniques: breathing, physical distraction, a safe place.
In case of threat to life - initiates an emergency call (000) or connects with an emergency service.
4. Self-diagnosis and primary risk assessment
1. The consultant offers to take a short online or oral PGSI/SOGS test.
2. Based on the result, the degree of risk is evaluated (low, medium, high).
3. Your motivation and willingness to change is recorded.
5. Developing a "first aid" plan
Setting up RG tools: a consultant tells you how to set deposit and loss limits, activate timeouts and reality checks.
Technical measures: recommendations for installing Gamban, BetBlocker and bank MCC locks.
Self-help: registration of a "controller" from among loved ones, keeping a diary of emotions and expenses.
6. Direction to additional resources
1. Video consultations and groups: link to the entry in Gambling Help Online.
2. Financial and legal consultants: contacts of specialists in debt and restructuring.
3. Family therapy: information about family sessions and Gam-Anon.
7. Follow-up agreement
The consultant offers time for a second call or chat (in 3-7 days).
You fix the date and time to check that the plan is working.
8. End the call
1. The consultant briefly repeats the key points of your plan.
2. You receive confirmation of complete anonymity and confidentiality.
3. The conversation is recorded only in the form of a generalized log: time, duration and generalized topics.
9. Next steps
Independent work: you implement recommendations, keep a diary and comply with the limits.
Repeated calls: You can call or text as many times as you like - the line is available 24/7.
Assessment of progress: at the follow-up session, the consultant helps to adjust the plan and connect new measures if necessary.
Thus, after your call, you immediately receive anonymous support, a specific action plan and access to a whole network of services that will help you regain control of excitement and maintain emotional balance.
