Hotline Support: Anonymous and Confidential
Introduction
Gaming addiction hotlines are set up so you can get help without fear of revealing personal details. The consultation remains completely anonymous: you are not required to introduce yourself, no records are transferred to third parties, and all conversations are protected by privacy policy. Below are the details of the service.
1. Principle of anonymity
Registration is not required: it is enough to dial a number (1800 858 858 for Gamblers Help or 13 11 14 for Lifeline) - the operator will not ask for your full name, address or account details.
No records with personal data: the system does not store the names of callers, only anonymized logs such as "call time," "duration," "contact topics."
Choosing an alias: call yourself any name or "guest" if you wish - this will not affect the quality of care.
2. Guarantee of confidentiality
Encryption and line security: all calls pass through secure channels of operators, correspondence in online chat - over SSL.
Internal policy of the operator: employees are obliged to keep confidential appeals, fall under the code of ethics and the disciplinary response procedure for leakage.
No data transfer: Statements and details of your case are not shared with law enforcement, regulators or companies.
3. Communication formats
1. Phone call
- Interactive dialogue with the consultant, you can interrupt or change the topic at any time without explanation.
2. Online chat
- Text conversation on Gambling Help Online, chat history is not linked to an account.
3. E-mail consultation
- Written assistance within 24 hours - you do not specify the address, you can create any mailbox.
4. Consultation algorithm
2. Short survey: the consultant asks clarifying questions (frequency, amounts, emotions).
3. Specific recommendations: immediately get an action plan - setting limits, timeout, self-diagnosis.
4. Further support: if desired, subsequent calls or chat sessions are assigned to monitor progress.
5. Your rights when contacting
Right to stop: You can end a conversation at any time without explanation.
Right to refuse records: Ask the operator not to fix details if they are important to your privacy.
Right to re-contact: help is not limited by the number of calls - call or write as much as you need.
Conclusion
Gamblers Help and Lifeline hotlines provide a safe, anonymous and confidential space to address excitement issues. You don't need to reveal your identity - just describe the situation, get a clear plan and support. Dial 1800 858 858 or 13 11 14 and take the first step towards controlling your life.
Gaming addiction hotlines are set up so you can get help without fear of revealing personal details. The consultation remains completely anonymous: you are not required to introduce yourself, no records are transferred to third parties, and all conversations are protected by privacy policy. Below are the details of the service.
1. Principle of anonymity
Registration is not required: it is enough to dial a number (1800 858 858 for Gamblers Help or 13 11 14 for Lifeline) - the operator will not ask for your full name, address or account details.
No records with personal data: the system does not store the names of callers, only anonymized logs such as "call time," "duration," "contact topics."
Choosing an alias: call yourself any name or "guest" if you wish - this will not affect the quality of care.
2. Guarantee of confidentiality
Encryption and line security: all calls pass through secure channels of operators, correspondence in online chat - over SSL.
Internal policy of the operator: employees are obliged to keep confidential appeals, fall under the code of ethics and the disciplinary response procedure for leakage.
No data transfer: Statements and details of your case are not shared with law enforcement, regulators or companies.
3. Communication formats
1. Phone call
- Interactive dialogue with the consultant, you can interrupt or change the topic at any time without explanation.
2. Online chat
- Text conversation on Gambling Help Online, chat history is not linked to an account.
3. E-mail consultation
- Written assistance within 24 hours - you do not specify the address, you can create any mailbox.
4. Consultation algorithm
2. Short survey: the consultant asks clarifying questions (frequency, amounts, emotions).
3. Specific recommendations: immediately get an action plan - setting limits, timeout, self-diagnosis.
4. Further support: if desired, subsequent calls or chat sessions are assigned to monitor progress.
5. Your rights when contacting
Right to stop: You can end a conversation at any time without explanation.
Right to refuse records: Ask the operator not to fix details if they are important to your privacy.
Right to re-contact: help is not limited by the number of calls - call or write as much as you need.
Conclusion
Gamblers Help and Lifeline hotlines provide a safe, anonymous and confidential space to address excitement issues. You don't need to reveal your identity - just describe the situation, get a clear plan and support. Dial 1800 858 858 or 13 11 14 and take the first step towards controlling your life.
