Privacy of appeal: what is important to know
Introduction
Any contact with a hotline for gaming addiction is protected by strict privacy rules. You can be sure that everything you talk about will remain between you and the consultant. Below is what you need to know to feel safe.
1. Call or chat anonymity
There is no mandatory identification: you do not need to give your name, address or casino account.
Aliases are allowed: can be represented by any name or "guest."
No personal data records: your full name or contact details are not saved in the system.
2. Encryption and communication security
Phone: connections pass through secure channels of operators; the conversation is not intercepted.
Online chat and email: sites use SSL/TLS encryption; your correspondence cannot be read by outsiders.
SMS services: work on the basis of encrypted gateways, without storing the text of your messages.
3. Data Retention Policy
Logs without personalization: only the contact time, duration and generalized topics of conversation are saved.
Auto-delete: On-demand chats and SMS can be deleted from the system through support.
Retention periods: technical logs are stored no longer than 30 days, after which they are automatically anonymized.
4. No information transfer
Neither relatives nor employers: no data is transferred to third parties without your direct consent.
It is not transferred to law enforcement agencies: even if requested by the police or the court without your permission.
The exception is a threat to life: if you directly report suicidal intentions, the consultant can initiate an emergency call to emergency services, but does not disclose your data.
5. Your rights when contacting
1. Right to terminate a call: you can end a call or chat at any time without explanation.
2. Right to limit the record: at your request, the consultant will not fix the details of the appeal.
3. Right of access: You can request information about stored logs (without personal data) and then request their deletion.
Conclusion
Privacy is the foundation of Gamblers Help and Lifeline hotlines. Call or write without fear of data leakage: your anonymity and security are guaranteed, the conversation is secure, and personal information remains only between you and the consultant.
Any contact with a hotline for gaming addiction is protected by strict privacy rules. You can be sure that everything you talk about will remain between you and the consultant. Below is what you need to know to feel safe.
1. Call or chat anonymity
There is no mandatory identification: you do not need to give your name, address or casino account.
Aliases are allowed: can be represented by any name or "guest."
No personal data records: your full name or contact details are not saved in the system.
2. Encryption and communication security
Phone: connections pass through secure channels of operators; the conversation is not intercepted.
Online chat and email: sites use SSL/TLS encryption; your correspondence cannot be read by outsiders.
SMS services: work on the basis of encrypted gateways, without storing the text of your messages.
3. Data Retention Policy
Logs without personalization: only the contact time, duration and generalized topics of conversation are saved.
Auto-delete: On-demand chats and SMS can be deleted from the system through support.
Retention periods: technical logs are stored no longer than 30 days, after which they are automatically anonymized.
4. No information transfer
Neither relatives nor employers: no data is transferred to third parties without your direct consent.
It is not transferred to law enforcement agencies: even if requested by the police or the court without your permission.
The exception is a threat to life: if you directly report suicidal intentions, the consultant can initiate an emergency call to emergency services, but does not disclose your data.
5. Your rights when contacting
1. Right to terminate a call: you can end a call or chat at any time without explanation.
2. Right to limit the record: at your request, the consultant will not fix the details of the appeal.
3. Right of access: You can request information about stored logs (without personal data) and then request their deletion.
Conclusion
Privacy is the foundation of Gamblers Help and Lifeline hotlines. Call or write without fear of data leakage: your anonymity and security are guaranteed, the conversation is secure, and personal information remains only between you and the consultant.
