What data needs to be prepared before the call
Introduction
A clear structure of the conversation makes the consultant more efficient, and you get the help you need faster. Before calling 1800 858 858 (Gamblers Help) or 13 11 14 (Lifeline), collect a minimum set of information.
1. Financials
1. Recent deposits and rates
- The amounts and dates of the last three to five top-ups and large bets.
2. Total Loss/Gain Balance
- Approximate calculation: how much you invested and how much you won in the last month.
3. Debts and loans
- Availability of loans, credit cards in the red, overdue payments, amount of debt.
2. Gaming activity
1. Input frequency
- How many times a day/week do you go to the website or app.
2. Duration of sessions
- Average and maximum length of one game session (in hours or minutes).
3. "Catching up" replenishment
- Multiple replenishment facts after losing streak.
3. Emotional state
1. Current mood
- Anxiety, irritability, intrusive thoughts - describe in words.
2. Triggers
- Events or feelings (stress, boredom) that prompt play.
3. Goals of the conversation
- What you want to achieve: lower limits, get psychological support, develop a plan.
4. Controller Contact
Name and role
- A person who will help you comply with the agreement (friend or family member).
Method of communication
- Phone or messenger for joint notifications and reports.
5. Tools and attempts at self-control
1. Configured limits
- Check which RG instruments (deposit, loss, max-bet) you have already activated and with which values.
2. Blocker Applications Used
- Gamban, BetBlocker or extensions - what are installed and how they work.
3. Self-diagnostics
- Results of any online test passed (PGSI, GamTest) and date passed.
Conclusion
Having prepared this data, you will make the consultation as productive as possible: the consultant will be able to immediately understand your situation and propose a specific action plan. Write down the key figures and facts, have at hand the contact of the "controller" and a list of already included RG tools - and call for help at any time.
A clear structure of the conversation makes the consultant more efficient, and you get the help you need faster. Before calling 1800 858 858 (Gamblers Help) or 13 11 14 (Lifeline), collect a minimum set of information.
1. Financials
1. Recent deposits and rates
- The amounts and dates of the last three to five top-ups and large bets.
2. Total Loss/Gain Balance
- Approximate calculation: how much you invested and how much you won in the last month.
3. Debts and loans
- Availability of loans, credit cards in the red, overdue payments, amount of debt.
2. Gaming activity
1. Input frequency
- How many times a day/week do you go to the website or app.
2. Duration of sessions
- Average and maximum length of one game session (in hours or minutes).
3. "Catching up" replenishment
- Multiple replenishment facts after losing streak.
3. Emotional state
1. Current mood
- Anxiety, irritability, intrusive thoughts - describe in words.
2. Triggers
- Events or feelings (stress, boredom) that prompt play.
3. Goals of the conversation
- What you want to achieve: lower limits, get psychological support, develop a plan.
4. Controller Contact
Name and role
- A person who will help you comply with the agreement (friend or family member).
Method of communication
- Phone or messenger for joint notifications and reports.
5. Tools and attempts at self-control
1. Configured limits
- Check which RG instruments (deposit, loss, max-bet) you have already activated and with which values.
2. Blocker Applications Used
- Gamban, BetBlocker or extensions - what are installed and how they work.
3. Self-diagnostics
- Results of any online test passed (PGSI, GamTest) and date passed.
Conclusion
Having prepared this data, you will make the consultation as productive as possible: the consultant will be able to immediately understand your situation and propose a specific action plan. Write down the key figures and facts, have at hand the contact of the "controller" and a list of already included RG tools - and call for help at any time.
