Support via email and feedback forms
1. When to write
Inability to call or chat: busy, poor communication, lack of a quiet place.
Detailed instructions are needed: it is convenient to receive step-by-step algorithms and links in writing.
Complex issues: financial calculations, family nuances, when it is important to have text fixation.
2. Where to send your request
1. Gambling Help Online
Online form on the website: [https ://www. gamblinghelponline. org. au](https: //www. gamblinghelponline. org. au) → «Email us».
2. Gamblers Help
Your state's email address is listed on the Contact Us page on [https ://www. gamblershelp. com. au](https: //www. gamblershelp. com. au).
3. Lifeline (in psychological crisis)
For text support: [contact @ lifeline. org. au](mailto: contact@lifeline. org. au)
3. What to specify in the letter
1. Brief self-presentation
Alias or initials, age (optional), region (state).
2. The essence of the request
Description of the problem (frequency of bets, debt, emotions) in 2-3 sentences.
3. Specific questions
"How to set a deposit limit in Bet365?"
"How to connect Gamban on iOS?"- 4. Technical data
Screenshots of the RG section, dates of recent transactions, application settings.
5. Desired response format
Short algorithm, links to instructions, schedule of subsequent consultations.
4. Response timeframe and format
Processing time
Responding within 24 hours (state business hours) or 48 hours after business hours.
Letter format
Clear action plan: step 1, step 2..., links to resources and contacts.
Privacy
It is not required to disclose full personal data; all letters remain anonymous.
5. Benefits of Email Support
The opportunity to think about the question: you formulate the request at your own pace.
Fixing recommendations: you can revise the instructions received as many times as you like.
Convenience of storage: letters are saved for subsequent sessions or family discussion.
Conclusion
Email and online forms are an effective channel for anonymous and detailed help with gaming addiction. Collect key data, clearly formulate questions and send a request through the Gambling Help Online or Gamblers Help of the staff center. Get a response with a step-by-step plan and resources within 24-48 hours.
