National Gambling Helpline (Gambling Help Online)
Introduction
Gambling Help Online is a single national web and phone service for those facing gambling risks. Work around the clock, confidential and free of charge, without the need for verification. Support is available to every Australian, regardless of casino provider or betting format.
1. Help formats
1. Online chat on the site
Instant text contact with consultant, works 24/7.
2. Email
Written consultation within 24 hours, convenient if you prefer thoughtful answers.
3. Telephone line
A single 1800 858 858 number is associated with the local Gamblers Help service, available during normal state hours.
4. Forum and group chats
Anonymous communities of players to share experiences and mutual support.
2. Basic services
Short-term consultations
Help in a crisis situation: acute anxiety, intrusive thoughts.
Develop action plan
Setting up limits, timeout, reality checks and technical barriers.
Psychological support
Referral, group therapy and cognitive behavioral programs.
Financial consulting
Advice on budgeting, debt restructuring and preventing new loans.
Family counseling
Help relatives in building a dialogue and maintaining a "controller" for the player.
3. How to connect
1. Go to
– [https: //www. gamblinghelponline. org. au](https: //www. gamblinghelponline. org. au) - click "Chat now" or e-mail form.
2. Call
Toll-free 1800 858 858 number for any state.
3. Write an e-mail
- Via the form on the website or directly to [support @ gamblinghelponline. org. au](mailto: support@gamblinghelponline. org. au).
4. Self-test
The built-in PGSI will give an instant assessment of the level of risk and immediately offer resources.
4. What to expect from the first consultation
Confidentiality and anonymity
You do not need to disclose your real identity or account details.
Brief survey
A few questions about your experience, goals and current emotional state.
Specific recommendations
Setting of the first RG tool (limit, timeout or blocking), schedule of subsequent steps.
Follow-up plan
Sign up for a series of consultations, connecting to group meetings or online courses.
5. Additional Resources and Schedule
Self-study materials
Articles, videos and checklists on self-control.
Webinar and Online Group Schedule
Schedules on the site, participation is free.
Language support
Consultations in English and, if necessary, through interpreters in the main languages of migrant communities.
Conclusion
Gambling Help Online is your first and main resource at the first sign of gaming addiction. Free chat, phone, e-mail and support groups work around the clock and anonymously. Timely appeal will allow you to stop the crisis, get a plan of concrete actions and maintain control over your life and relationships.
