Hotline FAQ
FAQ
1. What is a gaming addiction helpline?
It is a free, 24-hour telephone support service for people with gambling difficulties as well as their loved ones. The line operates across Australia and provides expert counselling for psychologists and social workers.
2. What is the hotline number?
The single national number is 1800 858 858. The call is free from any landline and mobile phones in Australia.
3. What time is the service available?
The hotline is open 24 hours a day, 7 days a week, including holidays and weekends.
4. Do I need to pre-book my call?
No, it isn't. All incoming calls are received without queue in the order of arrival. The average waiting time usually does not exceed a few minutes.
5. Is it necessary to provide your name and personal data?
No, it isn't. The service provides complete anonymity: you can call without specifying a name, address or other identifying information.
6. What languages are supported?
The main service language is English. On request, operators can arrange translation services in more than 20 languages, including Chinese, Vietnamese, Greek and Arabic.
7. What types of help can you get?
Crisis psychological support
Assessment of dependence and suicidal risk
Advice on self-switching and rate limits
Referral to local face-to-face or online treatment programs
Schedule follow-up calls to monitor progress.
8. What is the confidentiality of the conversation?
All information voiced during the conversation is strictly confidential and is not transferred to third parties without your explicit consent, except in cases of emergency threat to life or health.
9. Can I get advice online?
Yes I did. In addition to phone calls, the following work:
10. What to do in an emergency?
If you or someone else is in immediate danger (suicidal thoughts, acute psychosis), immediately call the emergency service 000 or contact the nearest hospital.
11. Is it possible to call for another person?
Yes I did. Relatives, friends and colleagues can call on behalf of the person with the problem and receive guidance on support and next steps.
12. How do I know the outcome of my call?
If desired, operators can agree on a callback after 24-48 hours to assess the condition and adjust recommendations. This option is also anonymous and free.
13. Are there age restrictions?
The line is open to all ages, however, it is important for minors to enlist the support of an adult (parent, guardian or school psychologist) in further face-to-face consultations.
These responses cover all the key moments of engagement with the gaming addiction hotline in Australia, providing quick access to information and barrier-free support for everyone who needs it.
1. What is a gaming addiction helpline?
It is a free, 24-hour telephone support service for people with gambling difficulties as well as their loved ones. The line operates across Australia and provides expert counselling for psychologists and social workers.
2. What is the hotline number?
The single national number is 1800 858 858. The call is free from any landline and mobile phones in Australia.
3. What time is the service available?
The hotline is open 24 hours a day, 7 days a week, including holidays and weekends.
4. Do I need to pre-book my call?
No, it isn't. All incoming calls are received without queue in the order of arrival. The average waiting time usually does not exceed a few minutes.
5. Is it necessary to provide your name and personal data?
No, it isn't. The service provides complete anonymity: you can call without specifying a name, address or other identifying information.
6. What languages are supported?
The main service language is English. On request, operators can arrange translation services in more than 20 languages, including Chinese, Vietnamese, Greek and Arabic.
7. What types of help can you get?
Crisis psychological support
Assessment of dependence and suicidal risk
Advice on self-switching and rate limits
Referral to local face-to-face or online treatment programs
Schedule follow-up calls to monitor progress.
8. What is the confidentiality of the conversation?
All information voiced during the conversation is strictly confidential and is not transferred to third parties without your explicit consent, except in cases of emergency threat to life or health.
9. Can I get advice online?
Yes I did. In addition to phone calls, the following work:
- Chat consultant at Gambling Help Online (24/7)
- Email for less urgent cases
- Video and web sessions by appointment.
10. What to do in an emergency?
If you or someone else is in immediate danger (suicidal thoughts, acute psychosis), immediately call the emergency service 000 or contact the nearest hospital.
11. Is it possible to call for another person?
Yes I did. Relatives, friends and colleagues can call on behalf of the person with the problem and receive guidance on support and next steps.
12. How do I know the outcome of my call?
If desired, operators can agree on a callback after 24-48 hours to assess the condition and adjust recommendations. This option is also anonymous and free.
13. Are there age restrictions?
The line is open to all ages, however, it is important for minors to enlist the support of an adult (parent, guardian or school psychologist) in further face-to-face consultations.
These responses cover all the key moments of engagement with the gaming addiction hotline in Australia, providing quick access to information and barrier-free support for everyone who needs it.
