How the hotline helps with casino self-exclusion

Introduction

Self-exclusion is the most reliable way to break the link to gambling. The Gamblers Help and Lifeline hotline not only accepts emergency calls, but also accompanies you at every stage of applying for the operator's local program or the national BetStop registry.

1. Primary contact and motivation assessment

1. Call 1800 858 858 (Gamblers Help) or 13 11 14 (Lifeline).

2. Short survey: the consultant clarifies the level of readiness, the timing of the desired ban and previous experience of restrictions.

3. Format definition: local (through the operator's website) or national (BetStop) self-exclusion, duration (3, 6, 12 months or indefinitely).

2. Preparation for the application

Data collection: login on the casino website, e-mail, date of birth - the consultant checks what data is required.

Instructions for deep-links: if you are not sure how to find the Self-Exclusion section, the consultant will step through the casino interface or send a direct link.

Explanation of the "quarantine": what time is the pause for increasing the term and that it is impossible to cancel the ban early.

3. Apply for local self-exclusion

1. Authorization in the personal account of the selected operator.

2. Responsible Gambling → Self-Exclusion section.

3. Choosing a term: the consultant advises starting with a minimum of 3 months.

4. Confirmation: via e-mail or SMS - the consultant remains on the line until notification of a successful bath.

4. Submit to BetStop National Registry

1. Go to the BetStop site (the consultant sends a link).

2. Filling out the form: full name, date of birth, address, contacts - the consultant explains which fields are required.

3. Proof of identity: e-mail/SMS verification.

4. Processing time: BetStop operator synchronizes data with all licensed casinos within 24 hours.

5. Lock control and confirmation

Follow-up call: after 24-48 hours, the consultant checks that the ban has taken effect - the attempt to enter and the bets are blocked.

Screenshots and logs: you receive instructions to do a test operation and fix the system failure.

Reconfiguring limits: if the ban does not work, the consultant gives an alternative - connect Gamban or block MCC codes in the bank.

6. Further support

1. Regular check-ups: Follow-up at 1 and 4 weeks to assess self-exclusion.

2. Transition to psychological assistance: at the risk of a breakdown - recording on video sessions or group consultations.

3. Extension: If necessary, the consultant will help extend the ban locally and in BetStop.

Conclusion

The hotline is your reliable guide in the self-exclusion procedure: the consultant assesses the readiness, accompanies the application steps, checks the result and organizes further support. Call 1800 858 858 or 13 11 14 to break the link with gambling for good.