Responsible Play Hotline and Programs

Introduction

The hotline is not only an emergency reception of calls in a crisis, but also a mechanism for connecting and maintaining responsible game programs (RG). Consultants help not just listen, but put into practice limits, timeouts, self-exclusion and third-party blockers.

1. Set up financial limits

1. Needs assessment

At the initial call, the consultant finds out the average budget and the risks of overspending.

2. Step-by-step instruction

Through personal account: section "Responsible Gaming" → "Limits" → daily/weekly/monthly deposit and loss-limit.

3. Check of operation

The consultant suggests making a test deposit or trying to put over the limit to make sure of blocking.

2. Activate timeout and reality checks

1. Timeout (5-60 min)

The consultant explains where to turn on the "break" in the application or on the site.

2. Reality checks

Interval selection prompt (15-30 min) and details: pop-up window with time and flow data.

3. Control

Re-apply after a couple of days: the consultant checks how regularly you pause.

3. Self-exclusion и BetStop

1. Local self-exclusion

Help in finding the RG settings section on the casino website and choosing a term (3-12 months).

2. BetStop National Program

The consultant accompanies the filling out of the form on BetStop, verification of e-mail/SMS and explains the "window" of synchronization.

3. Checking bans

Follow-up call after 24-48 hours for test: attempt to enter and bets must be blocked.

4. Technical filters and third-party tools

1. Gamban / BetBlocker

Links and installation instructions on Windows, macOS, iOS and Android.

2. DNS and hosts files

Recommendations for adding casino domain lists to the hosts file or through OpenDNS.

3. Bank locks

The order of requesting MCC blocks in the bank for codes 7932 and 7995.

5. Long-term support

1. Follow-up contacts

Consultant offers a series of calls or chats (after 3, 7 and 30 days) to adjust plans.

2. Group and family programs

Referral to CBT group courses and Gamblers Help family sessions.

3. Independent work

Keeping a self-observation diary, regular self-diagnostics (PGSI) and connecting a "controller" from among loved ones.

Conclusion

The hotline is the link between you and the full set of RG tools. Consultants do not just listen, but are included in setting limits, timeout, self-exclusion, technical filters and a long-term support plan. Call to immediately put responsible play programs into practice.