What specialists work on the line
Introduction
The hotline is not one person on the phone, but a well-coordinated team of specialists of various profiles who jointly help to cope with gaming addiction. Understanding who exactly is responding to your challenge will increase trust and effectiveness of support.
1. Crisis Counselors
Qualifications: certified psychologists or crisis intervention specialists trained in emergency algorithms (Lifeline).
Tasks: primary stabilization with panic and suicidal thoughts, short-term crisis sessions, techniques for quickly reducing anxiety.
Abilities: active listening, empathy, 5-4-3-2-1 protocol work and breathing exercises.
2. RG Advisors
Qualifications: Gamblers Help specialists with education in psychology, social work or addiction counselling.
Tasks: self-diagnostics (PGSI, SOGS), development of a "first aid" plan - setting limits, timeout, reality checks; self-exclusion maintenance.
Methods: motivational interviews, cognitive-behavioral techniques to reduce game impulse.
3. Financial Advisors
Qualifications: Financial Counseling Australia accredited advisors.
Tasks: debt analysis, loan restructuring, budgeting, MCC card blocking.
Format: face-to-face or online meetings in the direction of the hotline, links to local services, assistance in negotiations with the bank.
4. Clinical psychologists and psychotherapists
Qualifications: registered psychologists (APS) or psychotherapists with experience with gaming and behavioral addictions.
Tasks: deep work with emotional triggers, traumatic stories, conducting CBT and EMDR sessions, family therapy.
Scheme: appointment of video consultations, referral to outpatient and inpatient programs.
5. Peer Support Workers
Qualifications: people with personal experience of overcoming gambling addiction who have completed peer support training.
Role: mutual assistance, exchange of experience, motivation, support in group chats and forums.
Format: maintain thematic rooms Gamblers Anonymous, respond in online forums and SMS groups.
6. TIS National Translators and Operators
Qualifications: Certified TIS translators available on request for over 200 languages.
Role: Simultaneous call transfer Gamblers Help and Lifeline, helping non-English speaking and Aboriginal communities.
How to connect: dial the number and say "I need an interpreter for\[ language]" - the operator will connect to TIS within 20 seconds.
7. Technical operators and administrators
Qualification: IT support and call center administration specialists.
Tasks: ensuring uninterrupted operation of telephony, online chat and SMS gateways, monitoring the quality of communication and security protocols.
Support: updating the list of domains to block, testing new versions of chat and mobile applications Gamblers Help.
Conclusion
The hotline is a multidisciplinary team: from crisis consultants and RG specialists to financial advisers, psychologists, peer volunteers and translators. Each participant fulfills his function, but the common goal is to regain control of excitement and help start a healthy life. Call and meet the professionals of your direction.
The hotline is not one person on the phone, but a well-coordinated team of specialists of various profiles who jointly help to cope with gaming addiction. Understanding who exactly is responding to your challenge will increase trust and effectiveness of support.
1. Crisis Counselors
Qualifications: certified psychologists or crisis intervention specialists trained in emergency algorithms (Lifeline).
Tasks: primary stabilization with panic and suicidal thoughts, short-term crisis sessions, techniques for quickly reducing anxiety.
Abilities: active listening, empathy, 5-4-3-2-1 protocol work and breathing exercises.
2. RG Advisors
Qualifications: Gamblers Help specialists with education in psychology, social work or addiction counselling.
Tasks: self-diagnostics (PGSI, SOGS), development of a "first aid" plan - setting limits, timeout, reality checks; self-exclusion maintenance.
Methods: motivational interviews, cognitive-behavioral techniques to reduce game impulse.
3. Financial Advisors
Qualifications: Financial Counseling Australia accredited advisors.
Tasks: debt analysis, loan restructuring, budgeting, MCC card blocking.
Format: face-to-face or online meetings in the direction of the hotline, links to local services, assistance in negotiations with the bank.
4. Clinical psychologists and psychotherapists
Qualifications: registered psychologists (APS) or psychotherapists with experience with gaming and behavioral addictions.
Tasks: deep work with emotional triggers, traumatic stories, conducting CBT and EMDR sessions, family therapy.
Scheme: appointment of video consultations, referral to outpatient and inpatient programs.
5. Peer Support Workers
Qualifications: people with personal experience of overcoming gambling addiction who have completed peer support training.
Role: mutual assistance, exchange of experience, motivation, support in group chats and forums.
Format: maintain thematic rooms Gamblers Anonymous, respond in online forums and SMS groups.
6. TIS National Translators and Operators
Qualifications: Certified TIS translators available on request for over 200 languages.
Role: Simultaneous call transfer Gamblers Help and Lifeline, helping non-English speaking and Aboriginal communities.
How to connect: dial the number and say "I need an interpreter for\[ language]" - the operator will connect to TIS within 20 seconds.
7. Technical operators and administrators
Qualification: IT support and call center administration specialists.
Tasks: ensuring uninterrupted operation of telephony, online chat and SMS gateways, monitoring the quality of communication and security protocols.
Support: updating the list of domains to block, testing new versions of chat and mobile applications Gamblers Help.
Conclusion
The hotline is a multidisciplinary team: from crisis consultants and RG specialists to financial advisers, psychologists, peer volunteers and translators. Each participant fulfills his function, but the common goal is to regain control of excitement and help start a healthy life. Call and meet the professionals of your direction.
