What questions can you contact the hotline
Introduction
Gamblers Help (1800,858,858) and Lifeline (13 11 14) hotlines are 24/7 free and anonymous support. Below is a list of those questions that make sense to call right now.
1. Setting up responsible play tools
Deposit and loss limits: suggest how to set or change restrictions on replenishment and losses.
Time-outs and reality checks: explain the algorithm for activating pauses and periodic reminders in your personal account.
Self-exclusion: instructions for applying for BetStop or local account blocking.
Technical blockers: recommend Gamban, BetBlocker, hosts file, DNS filters.
2. Financial matters
Budgeting: Tips for allocating revenue and expenses so you don't exceed the legal gaming threshold.
Elimination of debt burden: referral to a financial adviser, assistance in restructuring loans.
MCC card blocking: instructions on how to ask the bank to prohibit transactions by gambling category.
3. Emotional and psychological support
Obsessive thoughts about the game: how to cope with an irresistible desire to put again.
Stress and anxiety: Techniques to quickly reduce anxiety levels without betting.
Guilt and shame: Helping to accept the situation and restore self-esteem.
4. Primary self-diagnostics and tests
PGSI/SOGS/DSM-5: completion of questionnaires, interpretation of results and recommendations.
Self-observation diary: tips for keeping time records, bet amounts and emotional reactions.
5. Family and social issues
How to tell loved ones: methods of communication with relatives and a partner about the problem.
The role of the "controller": how to involve a trustee in checking limits and reminders of pauses.
Group support: referrals to Gamblers Anonymous meetings and online forums.
6. Professional assistance and referrals
Psychotherapists and CBT specialists: how to find a specialist and sign up for a consultation.
Medication support: Discuss options with your doctor for chronic anxiety or depression.
Comprehensive rehabilitation programs: information on inpatient and outpatient courses.
7. Technical and organizational issues
Access to the RG section on the casino website: navigation through your personal account and auxiliary instructions.
Problems with triggering restrictions: diagnosing limit failures, timeout or reality checks.
Escalation of complaints: how to file an official complaint with the operator and regulators.
Conclusion
Any question related to game control, financial and emotional condition, technical tools or finding professional help is a reason to call the hotline. Consultants are ready to support you anonymously and free of charge at any time of the day.
Gamblers Help (1800,858,858) and Lifeline (13 11 14) hotlines are 24/7 free and anonymous support. Below is a list of those questions that make sense to call right now.
1. Setting up responsible play tools
Deposit and loss limits: suggest how to set or change restrictions on replenishment and losses.
Time-outs and reality checks: explain the algorithm for activating pauses and periodic reminders in your personal account.
Self-exclusion: instructions for applying for BetStop or local account blocking.
Technical blockers: recommend Gamban, BetBlocker, hosts file, DNS filters.
2. Financial matters
Budgeting: Tips for allocating revenue and expenses so you don't exceed the legal gaming threshold.
Elimination of debt burden: referral to a financial adviser, assistance in restructuring loans.
MCC card blocking: instructions on how to ask the bank to prohibit transactions by gambling category.
3. Emotional and psychological support
Obsessive thoughts about the game: how to cope with an irresistible desire to put again.
Stress and anxiety: Techniques to quickly reduce anxiety levels without betting.
Guilt and shame: Helping to accept the situation and restore self-esteem.
4. Primary self-diagnostics and tests
PGSI/SOGS/DSM-5: completion of questionnaires, interpretation of results and recommendations.
Self-observation diary: tips for keeping time records, bet amounts and emotional reactions.
5. Family and social issues
How to tell loved ones: methods of communication with relatives and a partner about the problem.
The role of the "controller": how to involve a trustee in checking limits and reminders of pauses.
Group support: referrals to Gamblers Anonymous meetings and online forums.
6. Professional assistance and referrals
Psychotherapists and CBT specialists: how to find a specialist and sign up for a consultation.
Medication support: Discuss options with your doctor for chronic anxiety or depression.
Comprehensive rehabilitation programs: information on inpatient and outpatient courses.
7. Technical and organizational issues
Access to the RG section on the casino website: navigation through your personal account and auxiliary instructions.
Problems with triggering restrictions: diagnosing limit failures, timeout or reality checks.
Escalation of complaints: how to file an official complaint with the operator and regulators.
Conclusion
Any question related to game control, financial and emotional condition, technical tools or finding professional help is a reason to call the hotline. Consultants are ready to support you anonymously and free of charge at any time of the day.
