Integration with other support services (financial, psychological)
Introduction
The hotline is the starting point. But comprehensive recovery requires the participation of financial specialists and psychotherapists. The integration of all services creates a single route of assistance: from short-term crisis counseling to deep debt analysis and work with the psychological causes of addiction.
1. Needs assessment and triage
1. Primary contact
- The line consultant finds out if the player has financial debts and severe psychological symptoms (anxiety, depression).
2. Triage
- Based on the survey and PGSI/DSM-5 test, a direction plan is formed: purely RG tools or the connection of narrow specialists.
2. Referral to financial advisors
1. Who and why
- Players with debts, loans, overspending credit cards.
2. Support format
- Free Financial Counseling Australia services: debt restructuring, budgeting, negotiations with banks.
3. Communication algorithm
- The hotline consultant gives a direct contact to the local financial consultant, helps to fill out an application and make an appointment (in person or online).
3. Referral to psychologists and psychotherapists
1. Who and why
- With severe panic attacks, depression, suicidal thoughts or deep emotional triggers.
2. Methods of therapy
- CBT, motivational interview, EMDR, family counseling.
3. Recording procedure
- Through Medicare Bulk-billing: consultation with a psychotherapist in the direction from the line or a private meeting; the consultant helps to find a free slot and draw up documents.
4. Coordination and continuity
1. Information exchange
- The player, by agreement, gives the hotline consultant his contact details for cross-communication with a financial or psychological specialist.
2. Joint care-meetings
- In complex cases, joint calls or video conferencing are organized with the participation of a Gamblers Help consultant, financial coach and psychologist.
3. Unified action plan
- All specialists work according to one roadmap: setting limits, paying off debts, analyzing triggers and practicing self-control skills.
5. Further support and monitoring
1. Follow-up sessions
- Hotline reminds of meetings with a financial consultant and psychotherapist, checks compliance with recommendations.
2. Reassessing progress
- Monthly PGSI retakes and budget reviews.
3. Group programs
- If necessary, connect to group classes: financial master classes and therapeutic groups Gamblers Anonymous.
Conclusion
The integration of the hotline with financial and psychological services creates a seamless system of assistance: from emergency intervention to deep treatment of debts and emotional causes. This related approach significantly increases the chances of complete recovery and preservation of the result for a long time.
The hotline is the starting point. But comprehensive recovery requires the participation of financial specialists and psychotherapists. The integration of all services creates a single route of assistance: from short-term crisis counseling to deep debt analysis and work with the psychological causes of addiction.
1. Needs assessment and triage
1. Primary contact
- The line consultant finds out if the player has financial debts and severe psychological symptoms (anxiety, depression).
2. Triage
- Based on the survey and PGSI/DSM-5 test, a direction plan is formed: purely RG tools or the connection of narrow specialists.
2. Referral to financial advisors
1. Who and why
- Players with debts, loans, overspending credit cards.
2. Support format
- Free Financial Counseling Australia services: debt restructuring, budgeting, negotiations with banks.
3. Communication algorithm
- The hotline consultant gives a direct contact to the local financial consultant, helps to fill out an application and make an appointment (in person or online).
3. Referral to psychologists and psychotherapists
1. Who and why
- With severe panic attacks, depression, suicidal thoughts or deep emotional triggers.
2. Methods of therapy
- CBT, motivational interview, EMDR, family counseling.
3. Recording procedure
- Through Medicare Bulk-billing: consultation with a psychotherapist in the direction from the line or a private meeting; the consultant helps to find a free slot and draw up documents.
4. Coordination and continuity
1. Information exchange
- The player, by agreement, gives the hotline consultant his contact details for cross-communication with a financial or psychological specialist.
2. Joint care-meetings
- In complex cases, joint calls or video conferencing are organized with the participation of a Gamblers Help consultant, financial coach and psychologist.
3. Unified action plan
- All specialists work according to one roadmap: setting limits, paying off debts, analyzing triggers and practicing self-control skills.
5. Further support and monitoring
1. Follow-up sessions
- Hotline reminds of meetings with a financial consultant and psychotherapist, checks compliance with recommendations.
2. Reassessing progress
- Monthly PGSI retakes and budget reviews.
3. Group programs
- If necessary, connect to group classes: financial master classes and therapeutic groups Gamblers Anonymous.
Conclusion
The integration of the hotline with financial and psychological services creates a seamless system of assistance: from emergency intervention to deep treatment of debts and emotional causes. This related approach significantly increases the chances of complete recovery and preservation of the result for a long time.
