Integration with other support services (financial, psychological)

Introduction

The hotline is the starting point. But comprehensive recovery requires the participation of financial specialists and psychotherapists. The integration of all services creates a single route of assistance: from short-term crisis counseling to deep debt analysis and work with the psychological causes of addiction.

1. Needs assessment and triage

1. Primary contact

The line consultant finds out if the player has financial debts and severe psychological symptoms (anxiety, depression).

2. Triage

Based on the survey and PGSI/DSM-5 test, a direction plan is formed: purely RG tools or the connection of narrow specialists.

2. Referral to financial advisors

1. Who and why

Players with debts, loans, overspending credit cards.

2. Support format

Free Financial Counseling Australia services: debt restructuring, budgeting, negotiations with banks.

3. Communication algorithm

The hotline consultant gives a direct contact to the local financial consultant, helps to fill out an application and make an appointment (in person or online).

3. Referral to psychologists and psychotherapists

1. Who and why

With severe panic attacks, depression, suicidal thoughts or deep emotional triggers.

2. Methods of therapy

CBT, motivational interview, EMDR, family counseling.

3. Recording procedure

Through Medicare Bulk-billing: consultation with a psychotherapist in the direction from the line or a private meeting; the consultant helps to find a free slot and draw up documents.

4. Coordination and continuity

1. Information exchange

The player, by agreement, gives the hotline consultant his contact details for cross-communication with a financial or psychological specialist.

2. Joint care-meetings

In complex cases, joint calls or video conferencing are organized with the participation of a Gamblers Help consultant, financial coach and psychologist.

3. Unified action plan

All specialists work according to one roadmap: setting limits, paying off debts, analyzing triggers and practicing self-control skills.

5. Further support and monitoring

1. Follow-up sessions

Hotline reminds of meetings with a financial consultant and psychotherapist, checks compliance with recommendations.

2. Reassessing progress

Monthly PGSI retakes and budget reviews.

3. Group programs

If necessary, connect to group classes: financial master classes and therapeutic groups Gamblers Anonymous.

Conclusion

The integration of the hotline with financial and psychological services creates a seamless system of assistance: from emergency intervention to deep treatment of debts and emotional causes. This related approach significantly increases the chances of complete recovery and preservation of the result for a long time.