Online chats and consultations 24/7
1. Why you need round-the-clock support
Urgent help at a critical moment. An obsessive desire to play can arise at any time of the day; a chat consultant will help you distract yourself and suggest a specific coping technique.
Anonymity and low entry threshold. Unlike telephone hotlines, many chats do not require a call - just open a website or messenger.
Instant reaction. In correspondence, you get tips and links to resources instantly, without waiting in line.
2. Online consultation formats
1. Text chats on sites
Usually built into a help desk portal (for example, Gambling Help Online).
Browser access, often without registration.
2. Messenger bots and groups
Telegram, WhatsApp bots with automatic questions and quick access to a consultant.
Group mutual aid chats with moderators and participants with similar experiences.
3. Video conferencing and voice chats
Zoom, Skype, Viber calls with a psychologist.
Pre-recording and timing, but often available 24/7 within 24-hour centres.
4. E-mail consultations
Answers will be sent within a few hours or a working day; not suitable for emergencies, but convenient for detailed questions.
3. Major online services and platforms
4. How to choose the right service
1. Language availability - Make sure there is support in your native language.
2. The format of assistance is emergency support (text chat) or deeper consultation (video session).
3. Anonymity - a service is preferred without mandatory registration or with the possibility of an alias.
4. User reviews - look for recommendations on thematic forums and social networks.
5. Additional functions - self-assessment tests, sending out exercises, reminders about coping techniques.
5. Chat algorithm
1. Open a site or bot. Follow the link to the official resource or launch the bot in the messenger.
2. Briefly describe the problem. "I have a strong desire to go to the casino website right now, need help distracting myself."
3. Clarify the format of the answer: ask for links to techniques if brief tips are needed, or ask for a detailed action plan.
4. Follow the consultant's instructions. Follow the suggested breathing practices, move on to alternative activity.
5. Ask follow-up questions. If something is not clear, ask to reformulate or give an example.
6. End the chat with the agreements. Ask to be reminded of the next steps after the designated time or to provide a list of self-service resources.
6. Tips for effective communication
Formulate the request clearly and succinctly. The more specific the situation, the more relevant advice you will receive.
Take screenshots of important recommendations. In order not to lose links and exercises.
Do not ignore the proposed techniques. The implementation of at least one recommendation at the time of the crisis often saves from disruption.
Plan your next appeal. If the chat is not available at the moment, leave your request in the queue or save your contacts to contact again.
Save the correspondence archive. For subsequent analysis and tracking of progress.
7. Integrate chat support into your overall plan of failure
1. Emergency channel - in moments of strong traction, immediately contact the chat to interrupt the impulse.
2. Regular "check-ins" - agree with the bot or consultant on daily notifications with the question "How are you coping today? ».
3. Homework tasks - having received a list of exercises, enter them in a diary and discuss the results with personal therapy or in a mutual assistance group.
4. Combination with other tools - use site blockers, breathing practices and communication with loved ones in parallel.
8. Technical requirements and safety
Reliable Internet connection - for stable chat and video sessions.
Updated browser or application - avoid outdated versions so that there are no crashes and data leaks.
VPN or private mode - if you do not want your browsing history to be saved in your browser.
Check sources - always use official links and bots so as not to collide with phishing platforms.
9. Conclusion
24-hour online chats and consulting services are an important tool for emergency and regular support when refusing online casinos. Choose the right format, get acquainted with the functionality of bots and consultants, save recommendations and integrate chat help into your overall recovery plan. Timely contact with professionals or experienced volunteers will help you overcome intrusive thoughts and maintain sobriety in the most difficult moments.
Urgent help at a critical moment. An obsessive desire to play can arise at any time of the day; a chat consultant will help you distract yourself and suggest a specific coping technique.
Anonymity and low entry threshold. Unlike telephone hotlines, many chats do not require a call - just open a website or messenger.
Instant reaction. In correspondence, you get tips and links to resources instantly, without waiting in line.
2. Online consultation formats
1. Text chats on sites
Usually built into a help desk portal (for example, Gambling Help Online).
Browser access, often without registration.
2. Messenger bots and groups
Telegram, WhatsApp bots with automatic questions and quick access to a consultant.
Group mutual aid chats with moderators and participants with similar experiences.
3. Video conferencing and voice chats
Zoom, Skype, Viber calls with a psychologist.
Pre-recording and timing, but often available 24/7 within 24-hour centres.
4. E-mail consultations
Answers will be sent within a few hours or a working day; not suitable for emergencies, but convenient for detailed questions.
3. Major online services and platforms
| Tools | Format | Features |
|---|---|---|
| Gambling Help Online | Text chat | 24/7, translation into 40 + languages, self-assessment tests |
| Lifeline Chat (AU) | Text chat | Crisis support, switching to voice when needed |
| Online chat "Stop game" (RU/UA) | Browser chat | Russian-language support, bot questionnaire, live consultant |
| Telegram-bot "Gambling SOS" | Bot + moderators | Quick tips, links to materials, anonymity |
| 24/7 Crisis Chat (International) | Web chat | English-language, global volunteer network |
| BetterHelp, Talkspace (Global) | Video sessions | Paid, occupational therapists, flexible hours |
4. How to choose the right service
1. Language availability - Make sure there is support in your native language.
2. The format of assistance is emergency support (text chat) or deeper consultation (video session).
3. Anonymity - a service is preferred without mandatory registration or with the possibility of an alias.
4. User reviews - look for recommendations on thematic forums and social networks.
5. Additional functions - self-assessment tests, sending out exercises, reminders about coping techniques.
5. Chat algorithm
1. Open a site or bot. Follow the link to the official resource or launch the bot in the messenger.
2. Briefly describe the problem. "I have a strong desire to go to the casino website right now, need help distracting myself."
3. Clarify the format of the answer: ask for links to techniques if brief tips are needed, or ask for a detailed action plan.
4. Follow the consultant's instructions. Follow the suggested breathing practices, move on to alternative activity.
5. Ask follow-up questions. If something is not clear, ask to reformulate or give an example.
6. End the chat with the agreements. Ask to be reminded of the next steps after the designated time or to provide a list of self-service resources.
6. Tips for effective communication
Formulate the request clearly and succinctly. The more specific the situation, the more relevant advice you will receive.
Take screenshots of important recommendations. In order not to lose links and exercises.
Do not ignore the proposed techniques. The implementation of at least one recommendation at the time of the crisis often saves from disruption.
Plan your next appeal. If the chat is not available at the moment, leave your request in the queue or save your contacts to contact again.
Save the correspondence archive. For subsequent analysis and tracking of progress.
7. Integrate chat support into your overall plan of failure
1. Emergency channel - in moments of strong traction, immediately contact the chat to interrupt the impulse.
2. Regular "check-ins" - agree with the bot or consultant on daily notifications with the question "How are you coping today? ».
3. Homework tasks - having received a list of exercises, enter them in a diary and discuss the results with personal therapy or in a mutual assistance group.
4. Combination with other tools - use site blockers, breathing practices and communication with loved ones in parallel.
8. Technical requirements and safety
Reliable Internet connection - for stable chat and video sessions.
Updated browser or application - avoid outdated versions so that there are no crashes and data leaks.
VPN or private mode - if you do not want your browsing history to be saved in your browser.
Check sources - always use official links and bots so as not to collide with phishing platforms.
9. Conclusion
24-hour online chats and consulting services are an important tool for emergency and regular support when refusing online casinos. Choose the right format, get acquainted with the functionality of bots and consultants, save recommendations and integrate chat help into your overall recovery plan. Timely contact with professionals or experienced volunteers will help you overcome intrusive thoughts and maintain sobriety in the most difficult moments.
