What to do if a minor gained access to a casino


If you find that a child or teenager under 18 has played real bets, act quickly and consistently to protect both him and his budget.

1. Immediate blocking and freezing

1. Disable account access

Go to the child's profile, change the password and exit all sessions.
2. Freeze all funds

Ask the "freeze" operator for a balance before clarifying the circumstances.
3. Cancel Auto Payments and Bindings

Delete saved bank cards, PayID and e-wallets.

2. Contact operator support

1. Contact Support

Indicate the fact of registration of a minor and ask to check the logs.
2. Request a refund

Based on violation of KYC rules, the operator is obliged to cancel all bets and return the balance (if this is provided for by the rules).
3. Ask for a verification report

Specify which KYC process was performed and why it missed the minor.

3. Take advantage of technical barriers

1. Parental Controls on Devices

iOS: Screen Time → Content & Privacy → prohibit gambling apps.
AndroID: Family Link → category blocking "Mature 17 +."
2. DNS and network filters

Configuring OpenDNS FamilyShield on the router to block gambling domains.
3. Browser extensions

Install LeechBlock or BlockSite with a blacklist of casino sites.

4. Legal and administrative steps

1. Regulator notification

In case of mass cases or the operator's refusal to return the funds, file a complaint with ACMA.
2. Contacting the bank

Dispute unauthorized charges as "minor transactions."
3. Consult a lawyer

In case of complex disputes or refusal of compensation, consider a civil claim on behalf of the child.

5. Psychological support and conversation

1. Calm conversation

Explain betting risks and legal restrictions.
Ask to tell how and why he registered.
2. Psychological help

For signs of addiction, see your school psychologist or teenage therapist.
3. Alternative activities

Offer hobbies, sports, joint activities to switch attention and control impulses.

6. Prevention of reoccurrence

1. Set family rules

Sign an "agreement" on the use of gadgets and the Internet, with clear sanctions for violation.
2. Teach financial literacy

Tell us about the budget, the cost of money and the mathematics of betting through real examples.
3. Follow apps and browser history

Regularly check installed games and the history of visited sites.

Result

If a minor accesses the casino, it is important to quickly block the account, get a report and refund from the operator, set up technical barriers, have a calm conversation and, if necessary, connect a lawyer and psychologist. A systematic approach protects both the child and your finances.