How to check if a casino complies with a responsible gaming policy
Introduction
Licensed casinos are required to implement responsible play (RG) measures. To make sure that they are met, it is enough to conduct a simple audit according to several criteria: from official documents to the operation of built-in tools and player reviews.
1. Verification of licenses and codes
1. License and jurisdiction
Go to the footer of the site: check if the licensing authority (NSW, VIC, QLD, ACMA) and license number are listed.
Check the license on the official website of the regulator.
2. Responsible Gambling Code (RG Code)
In the About Us or Responsible Play section, look for a mention of RG Code commitment.
Make sure that references to the texts of the codes and updates for the last year are indicated.
2. Availability of self-monitoring tools
1. Deposit and rate limits
Try setting daily and weekly limits through your personal account.
Ensure that the system does not exceed the specified values.
2. Self-exception
Check the possibility of instant self-exclusion for a month or more without contacting a support.
3. Timers and reminders
Start the game and see if pop-up notifications appear when the session time is reached (usually 60 minutes).
3. Analysis of public reporting
1. Social reports of the operator
On the corporate website, find "Responsible Gambling Reports" for the last 1-2 years.
Check the statistics: the number of activated limits, cases of self-exclusion, calls to the RG support.
2. External company audit
Please clarify whether the RG policy has been independently audited (often mentioned in annual reports).
4. Evaluation of staff support and training
1. Player Materials
Availability of training videos, articles and checklists for responsible gambling.
2. Consultation contacts
Availability of direct links to hotlines (Gambler's Help 1800 858 858) and online chat with an RG consultant.
3. "Request Support" button
The interface must have a function for quick access to an RG specialist (chat or call).
5. Real tests and player reviews
1. Checking feedback on forums and social networks
Find topics about this casino on r/responsiblegambling, Facebook groups and specialized forums.
Rate complaints about ignoring limits or obsessions from marketing.
2. Test deposit
Make a small deposit and request its cancellation or restriction through support: the speed and correctness of the answer will show RG's commitment.
6. Contacting the regulator in case of violations
1. Evidence gathering
Screenshots of the interface, correspondence with support, account statements.
2. Filing a complaint
Contact your state licensing authority (VGCCC, OLGR, etc.) or ACMA for online operators.
3. Wait for a response on time
The regulator is obliged to consider the appeal within 28 days and report the results.
Conclusion
A system check of licenses, RG tools, reporting, personnel and user reviews allows you to objectively assess how much the casino really cares about responsible gambling. If violations are found, do not hesitate to contact the regulators: your rights are protected by Australian law.
Licensed casinos are required to implement responsible play (RG) measures. To make sure that they are met, it is enough to conduct a simple audit according to several criteria: from official documents to the operation of built-in tools and player reviews.
1. Verification of licenses and codes
1. License and jurisdiction
Go to the footer of the site: check if the licensing authority (NSW, VIC, QLD, ACMA) and license number are listed.
Check the license on the official website of the regulator.
2. Responsible Gambling Code (RG Code)
In the About Us or Responsible Play section, look for a mention of RG Code commitment.
Make sure that references to the texts of the codes and updates for the last year are indicated.
2. Availability of self-monitoring tools
1. Deposit and rate limits
Try setting daily and weekly limits through your personal account.
Ensure that the system does not exceed the specified values.
2. Self-exception
Check the possibility of instant self-exclusion for a month or more without contacting a support.
3. Timers and reminders
Start the game and see if pop-up notifications appear when the session time is reached (usually 60 minutes).
3. Analysis of public reporting
1. Social reports of the operator
On the corporate website, find "Responsible Gambling Reports" for the last 1-2 years.
Check the statistics: the number of activated limits, cases of self-exclusion, calls to the RG support.
2. External company audit
Please clarify whether the RG policy has been independently audited (often mentioned in annual reports).
4. Evaluation of staff support and training
1. Player Materials
Availability of training videos, articles and checklists for responsible gambling.
2. Consultation contacts
Availability of direct links to hotlines (Gambler's Help 1800 858 858) and online chat with an RG consultant.
3. "Request Support" button
The interface must have a function for quick access to an RG specialist (chat or call).
5. Real tests and player reviews
1. Checking feedback on forums and social networks
Find topics about this casino on r/responsiblegambling, Facebook groups and specialized forums.
Rate complaints about ignoring limits or obsessions from marketing.
2. Test deposit
Make a small deposit and request its cancellation or restriction through support: the speed and correctness of the answer will show RG's commitment.
6. Contacting the regulator in case of violations
1. Evidence gathering
Screenshots of the interface, correspondence with support, account statements.
2. Filing a complaint
Contact your state licensing authority (VGCCC, OLGR, etc.) or ACMA for online operators.
3. Wait for a response on time
The regulator is obliged to consider the appeal within 28 days and report the results.
Conclusion
A system check of licenses, RG tools, reporting, personnel and user reviews allows you to objectively assess how much the casino really cares about responsible gambling. If violations are found, do not hesitate to contact the regulators: your rights are protected by Australian law.
