How to know if RG tools are activated on your account
Introduction
Without confirmation of the activation of Responsible Gambling (RG) tools, there is no guarantee that limits and interrupts actually work. Below is a clear algorithm for checking each key mechanism in your account.
1. Deposit and loss limits
1. Login to your personal account
- Go to Responsible Gaming or Responsible Gaming.
2. Limits status
- Find the Daily/Weekly/Monthly Deposit Limit and Loss Limit fields.
- Make sure that the values are not equal to zero and that your numbers are displayed.
3. Check notifications
- Make a test deposit request just above your limit (or ask for a minimum amount) - the system should automatically reject the transaction and issue a message about exceeding the limit.
2. Individual bet limit and number of bets
1. "Max Bet" and "Max Plays" item
- In the same section of the RG, check if the maximum bid limit and the number of bids per session are specified.
2. Rate test
- Try to place a bid above Max Bet - it should be locked in the interface.
3. Timeouts and reality checks
1. Timeout settings
- Look for the Time-out option: there should be an active mark or the current pause time.
2. Reality checks
- Turn on Reality Check and set the interval (15-60 min).
- Test: after the specified time, a notification will appear in the game window with data on time and losses.
4. Self-Exclusion
1. Exception status
- In the Self-Exclusion section, check if there is an active application (short/long/perpetual ban).
2. Integration with BetStop
- If you had a request in BetStop, the profile should show the link "Registered via BetStop" and the end date of the exception.
3. Access test
- Try to log in again or place a bet - the system should display a message about the account blocking.
5. Notifications and reminders
1. Push-notices
- In the application settings, check if notifications about exceeding limits and about the duration of the session are enabled.
2. E-mail и SMS
- Make sure you subscribe to "RG Alerts" mailings and receive a test notification (you can initiate it manually in the settings).
6. Logs and reports
1. Activity history
- Download the transaction and session report for the past 7 days.
- Check if there are records of limit locks and time breaks.
2. Summary of RG activities
- Some operators provide a separate RG Events log (timestamp, type: limit-hit, timeout-activated, reality-check).
7. Appeal for support
1. Chat/Email
- If at least one tool is not activated, write:
Conclusion
Checking RG tools is a simple but mandatory step for the safety of the game. Complete all seven points: Make sure limits, timeouts, reality checks and self-exclusion are activated, test locks and document the result. This is the only way you will get guaranteed defense mechanisms in your account.
Without confirmation of the activation of Responsible Gambling (RG) tools, there is no guarantee that limits and interrupts actually work. Below is a clear algorithm for checking each key mechanism in your account.
1. Deposit and loss limits
1. Login to your personal account
- Go to Responsible Gaming or Responsible Gaming.
2. Limits status
- Find the Daily/Weekly/Monthly Deposit Limit and Loss Limit fields.
- Make sure that the values are not equal to zero and that your numbers are displayed.
3. Check notifications
- Make a test deposit request just above your limit (or ask for a minimum amount) - the system should automatically reject the transaction and issue a message about exceeding the limit.
2. Individual bet limit and number of bets
1. "Max Bet" and "Max Plays" item
- In the same section of the RG, check if the maximum bid limit and the number of bids per session are specified.
2. Rate test
- Try to place a bid above Max Bet - it should be locked in the interface.
3. Timeouts and reality checks
1. Timeout settings
- Look for the Time-out option: there should be an active mark or the current pause time.
2. Reality checks
- Turn on Reality Check and set the interval (15-60 min).
- Test: after the specified time, a notification will appear in the game window with data on time and losses.
4. Self-Exclusion
1. Exception status
- In the Self-Exclusion section, check if there is an active application (short/long/perpetual ban).
2. Integration with BetStop
- If you had a request in BetStop, the profile should show the link "Registered via BetStop" and the end date of the exception.
3. Access test
- Try to log in again or place a bet - the system should display a message about the account blocking.
5. Notifications and reminders
1. Push-notices
- In the application settings, check if notifications about exceeding limits and about the duration of the session are enabled.
2. E-mail и SMS
- Make sure you subscribe to "RG Alerts" mailings and receive a test notification (you can initiate it manually in the settings).
6. Logs and reports
1. Activity history
- Download the transaction and session report for the past 7 days.
- Check if there are records of limit locks and time breaks.
2. Summary of RG activities
- Some operators provide a separate RG Events log (timestamp, type: limit-hit, timeout-activated, reality-check).
7. Appeal for support
1. Chat/Email
- If at least one tool is not activated, write:
- 2. Screenshots and logs
- - Attach screenshots of the RG section and test logs to speed up the solution.
💡"Please confirm the activation of all RG instruments in my account: deposit and loss limits, maximum rates, timeout, reality checks and self-exclusion."
Conclusion
Checking RG tools is a simple but mandatory step for the safety of the game. Complete all seven points: Make sure limits, timeouts, reality checks and self-exclusion are activated, test locks and document the result. This is the only way you will get guaranteed defense mechanisms in your account.
