Casino early intervention policy
Introduction
Early intervention is a key element of responsible play. The goal of the policy is to stop the escalation of risky behavior before it becomes addictive. Below are clear criteria, algorithms for automatic and manual notifications, as well as the sequence of personnel actions and recommendations for further support.
1. Trigger criteria for intervention initiation
1. Financial anomalies
A series of three recharges within 24 hours without withdrawing winnings.
The total deposit and loss exceeds 50% of the weekly budget (determined by the player or by average indicators).
2. Time patterns
Sessions without pauses longer than 90 min.
Five or more entrances to your personal account in one day.
3. Behavioral markers
Instant increase in bets after winning or losing (catch-up strategy).
Frequent requests to increase limits immediately after their reduction.
2. Automatic alerts and first steps
1. Pop-up notification
A message in the interface: "We noticed unusual activity. We recommend that you take a break or set limits."
2. E-mail/SMS notification
3. Push notification in mobile app
"Set up limits" or "Contact support."
3. Personnel intervention
1. Responsible Play Contact
Personal call or chat: "Good afternoon, we have noticed a change in your activity. We can offer help."
2. Offer of consultation
Free session with casino counselor or referral to a licensed psychologist.
3. Documenting communication
Fixing the date, time, summary of the conversation and agreed actions in the CRM system.
4. Follow-up support measures
1. Setting individual limits
Joint setup of deposit, loss and time limits for the client.
2. Periodic control
Reanalysis of activity after a week: if the criteria are repeated - transfer to a self-exclusion program.
3. Reminders
Automatic follow-up messages after 3 and 7 days: "How are you feeling after the break?"
5. Integration with external resources
BetStop: Offer to register with the national self-exclusion register.
Gamblers Help and BeGambleAware: transferring contact details for hotline and support groups.
6. Reporting and process improvement
1. Metrics collection
The number of triggers triggered, the percentage of players who accepted help, a decrease in activity after the intervention.
2. Efficacy analysis
Comparison of mean net outcome and duration of pre - and post-intervention sessions.
3. Threshold adjustment
Quarterly update of trigger parameters and communication scenarios based on statistics.
Conclusion
The early intervention policy is a clear chain from automatic signal to personal contact and further support. Uniform criteria, dual notification channels and documented personnel work allow you to react in time to the first signs of problem behavior and prevent the development of dependence.
Early intervention is a key element of responsible play. The goal of the policy is to stop the escalation of risky behavior before it becomes addictive. Below are clear criteria, algorithms for automatic and manual notifications, as well as the sequence of personnel actions and recommendations for further support.
1. Trigger criteria for intervention initiation
1. Financial anomalies
A series of three recharges within 24 hours without withdrawing winnings.
The total deposit and loss exceeds 50% of the weekly budget (determined by the player or by average indicators).
2. Time patterns
Sessions without pauses longer than 90 min.
Five or more entrances to your personal account in one day.
3. Behavioral markers
Instant increase in bets after winning or losing (catch-up strategy).
Frequent requests to increase limits immediately after their reduction.
2. Automatic alerts and first steps
1. Pop-up notification
A message in the interface: "We noticed unusual activity. We recommend that you take a break or set limits."
2. E-mail/SMS notification
3. Push notification in mobile app
"Set up limits" or "Contact support."
3. Personnel intervention
1. Responsible Play Contact
Personal call or chat: "Good afternoon, we have noticed a change in your activity. We can offer help."
2. Offer of consultation
Free session with casino counselor or referral to a licensed psychologist.
3. Documenting communication
Fixing the date, time, summary of the conversation and agreed actions in the CRM system.
4. Follow-up support measures
1. Setting individual limits
Joint setup of deposit, loss and time limits for the client.
2. Periodic control
Reanalysis of activity after a week: if the criteria are repeated - transfer to a self-exclusion program.
3. Reminders
Automatic follow-up messages after 3 and 7 days: "How are you feeling after the break?"
5. Integration with external resources
BetStop: Offer to register with the national self-exclusion register.
Gamblers Help and BeGambleAware: transferring contact details for hotline and support groups.
6. Reporting and process improvement
1. Metrics collection
The number of triggers triggered, the percentage of players who accepted help, a decrease in activity after the intervention.
2. Efficacy analysis
Comparison of mean net outcome and duration of pre - and post-intervention sessions.
3. Threshold adjustment
Quarterly update of trigger parameters and communication scenarios based on statistics.
Conclusion
The early intervention policy is a clear chain from automatic signal to personal contact and further support. Uniform criteria, dual notification channels and documented personnel work allow you to react in time to the first signs of problem behavior and prevent the development of dependence.
