Privacy when using RG tools
Introduction
The use of responsible play (RG) tools implies the transfer of personal and behavioral data to the operator. It is important to understand what information is collected, how it is protected, and who has access to it. Below are the facts: privacy policy, data sharing and your rights.
1. What data is collected
1. Personal: full name, date of birth, address, contacts (e-mail, phone) - during verification and BetStop.
2. Gaming: history of deposits, bets, winnings, sessions, activation of limits and timeouts.
3. Diagnostic: PGSI/SOGS test results, support calls, self-exclusion.
2. How data is stored and protected
Encryption: all data in the operator's database and during transmission (TLS/SSL) is encrypted according to the AES-256 standard.
Access control: only authorized employees of the RG department and audit control can view the logs of RG events.
Retention: Data is held for no longer than the license requires (typically 5 years), then anonymized or deleted.
3. Data exchange with external services
1. BetStop: only full name, date of birth and local account ID for self-exclusion synchronization are transmitted.
2. KYC/AML providers: when verifying documents, part of the data (ID scans) can be stored on the provider's side until verification, then deleted via SLA.
3. Support partners: numbers of calls to Gamblers Help or psychologists are transmitted only with your consent.
4. Your rights and data management
Access request: you can request a complete report on your RG records through the "Data Request" in your personal account.
Correction and deletion: you have the right to correct inaccuracies in personal data, and after the expiration of the storage period - to delete the history of RG events.
Marketing opt-out: RG tools do not transfer your data to marketing databases, you are automatically excluded from mailing lists with self-exclusion.
5. Privacy Tips
1. Use a separate e-mail for RG: minimize the mixing of gaming and personal mailings.
2. Two-factor authentication: Protecting account access will prevent third parties from seeing your limits and history.
3. Read the privacy policy: before activating any tool, read the "Data Protection" section on the operator's website.
Conclusion
When using RG tools, your data is strictly regulated: encrypted, stored for a limited time and available only to a narrow circle of specialists. You control access, you can request reports and fixes, and integration with BetStop and KYC providers takes place according to a minimum set of fields. Follow basic guidelines - and your privacy will be reliably protected.
