What to do if RG tools don't work

Introduction

Even advanced responsible play (RG) mechanisms can fail due to technical errors, incorrect settings, or operator features. If limits don't block, timeouts don't work or blockers miss access, follow the step-by-step guide below to take back control.

1. Check basic settings

1. Authorization in correct account

Make sure you are logged in with the same login/password where you set up the RG tools.

2. Limit Options

Check the "Responsible game" section: your values (deposits, bets, loss-limit) should not be zero.

3. Timeout and reality check intervals

Make sure that they are switched on and the intervals are selected correctly (15-60 min).

4. Saving changes

Click "Save" or "Confirm" and wait for the message about the successful update; some operators require additional confirmation via e-mail.

2. Testing the operation of tools

1. Limits

Try to make a deposit just above the limit or make a bet that your max-bet is not designed for: the operation must be rejected with notice.

2. Timeout

Activate the timeout for the minimum time, try to log in or place a bet right away - access must remain blocked until the expiration date.

3. Reality check

Wait for the pop-up window at the specified interval; if not, check to see if the ad blocker or VPN Client closes.

4. Technical filters

Go to the blocked site from the browser and via VPN; if available, update domain lists and IP filters, and restart the blocker application.

3. Contact Support

1. Evidence gathering

Take screenshots of RG settings, error logs, messages about successful saving and the result of test operations.

2. Request wording

💡 "Responsible play tools don't work: deposit/bet limits don't block operations, timeout doesn't work. Screenshots and logs are attached"

3. Communication channel

Use the official chat on the website or e-mail specified in the "Contacts" section.

4. Case number and dates

Save the ticket number and specify when to expect a fix (usually 24-48 hours).

4. Escalation and control

1. Revalidation

If the crashes are not fixed after the promised time, test and update the logs again.

2. Regulatory authorities

If you ignore the appeal, file a complaint with the gambling commission of your state or ACMA with a description of the problem and copies of the correspondence.

3. BetStop

Until the operator fixes the failures, use national self-exclusion through BetStop - blocking will work for all licensed operators.

5. Alternative protection measures

1. Bank locks

Ask the bank for a categorical ban on MCC codes 7932 and 7995 - the financial line is more reliable than the technical one.

2. Router and DNS filters

Configure OpenDNS FamilyShield or Pi-hole at the network level to completely block access to gambling domains.

3. Applications blockers

Install independent software (Gamban, BetBlocker) that runs outside the operator's ecosystem and updates databases through the cloud.

4. Responsible person

The trustee can physically control the settings and inform you of bypass attempts.

Conclusion

Failures of RG tools are not a sentence: first check the settings and test the work, then promptly contact support with evidence. If the operator's reaction is delayed, escalate the complaint to the regulators and connect external protection measures - bank locks, DNS filters and third-party applications. Such an integrated approach will return control and prevent rash bets.