How to close your account if you don't have access to mail or phone
Introduction
Losing access to your mail or phone complicates the standard self-exclusion procedure, but does not deprive you of the right to close your account. Below is a specific algorithm of actions that allows you to activate the lock even without the ability to receive a confirmation code.
1. Contact live chat or e-mail support
1. Live chat on the site
Start a support chat (Chat icon).
Report:
2. E-mail to general address
Email support @\[ domain]:
2. Proof of identity through alternative data
1. Scanned copy of passport or driver's license
Attach to email or upload to chat.
2. Selfie with a document
Photo against the background of a passport to confirm the owner-identity.
3. Additional details
Account/wallet number, last four digits of the card, last transactions.
3. Using the BetStop national registry
1. Register for BetStop
Even without access to old mail: enter new contact information and in the "old e-mail" field indicate "no access."
2. Description of the situation
In the comment, specify that the operator does not accept requests in the standard way.
3. Lock by base
BetStop forces the exception to be synchronized with all licensed platforms.
4. Contacting the regulator
1. ACMA (online operators)
Submitting the "Internet Gambling Compliance" form on the acma website. gov. au.
Attach evidence of support correspondence.
2. Regular bodies
VGCCC (VIC), Liquor & Gaming (NSW), OLGR (QLD) - an online complaint with a description of the problem and copies of documents.
3. Forced blocking requirement
The regulator will send a mandatory exclusion order to the operator.
5. Technical measures locally
1. Gamban/BetBlocker
Install and activate without linking to an account; effectively blocks all casino sites.
2. DNS filters on the router
OpenDNS FamilyShield or CleanBrowsing will block gambling domains for all devices.
3. Blocking applications
Screen Time (iOS) and Family Link (Android): Add casino apps to the banned list.
Conclusion
Even without access to initial contacts, you can close your account via live chat, e-mail with alternative verification, the BetStop national registry, or regulatory authorities. Supplement this with technical barriers and get a reliable bid lock on any device.
Losing access to your mail or phone complicates the standard self-exclusion procedure, but does not deprive you of the right to close your account. Below is a specific algorithm of actions that allows you to activate the lock even without the ability to receive a confirmation code.
1. Contact live chat or e-mail support
1. Live chat on the site
Start a support chat (Chat icon).
Report:
- ```
- I lost access to the email and phone associated with the account.
- Please close my account immediately and activate self-exclusion.
- Login/nickname: [insert your login]
- Date of birth: [DD/MM/YYYY]
- ```
- The operator will request alternative data.
2. E-mail to general address
Email support @\[ domain]:
- ```
- Subject: Account closure without access to mail
- Please block my account as part of self-exclusion.
- Login: [your login]
- Date of birth: [DD/MM/YYYY]
- Alternative contact: [new e-mail/phone]
- ```
- The response is usually within 24-48 hours.
2. Proof of identity through alternative data
1. Scanned copy of passport or driver's license
Attach to email or upload to chat.
2. Selfie with a document
Photo against the background of a passport to confirm the owner-identity.
3. Additional details
Account/wallet number, last four digits of the card, last transactions.
3. Using the BetStop national registry
1. Register for BetStop
Even without access to old mail: enter new contact information and in the "old e-mail" field indicate "no access."
2. Description of the situation
In the comment, specify that the operator does not accept requests in the standard way.
3. Lock by base
BetStop forces the exception to be synchronized with all licensed platforms.
4. Contacting the regulator
1. ACMA (online operators)
Submitting the "Internet Gambling Compliance" form on the acma website. gov. au.
Attach evidence of support correspondence.
2. Regular bodies
VGCCC (VIC), Liquor & Gaming (NSW), OLGR (QLD) - an online complaint with a description of the problem and copies of documents.
3. Forced blocking requirement
The regulator will send a mandatory exclusion order to the operator.
5. Technical measures locally
1. Gamban/BetBlocker
Install and activate without linking to an account; effectively blocks all casino sites.
2. DNS filters on the router
OpenDNS FamilyShield or CleanBrowsing will block gambling domains for all devices.
3. Blocking applications
Screen Time (iOS) and Family Link (Android): Add casino apps to the banned list.
Conclusion
Even without access to initial contacts, you can close your account via live chat, e-mail with alternative verification, the BetStop national registry, or regulatory authorities. Supplement this with technical barriers and get a reliable bid lock on any device.
