What to do if the casino continues to send promotional letters
1. Check self-exclusion status
1. Log into your personal account and make sure that self-exclusion is active (BetStop or built-in SD functionality).
2. If the deadline has already begun, the operator is obliged to stop mailing.
2. Use the built-in unsubscribe feature
1. Find the link "Unsubscribe" or "Unsubscribe" at the bottom of the letter.
2. Click and confirm that you want to discard all marketing messages.
3. Wait up to 48 hours - in most cases, the mailing will stop automatically.
3. Contact Operator Support
1. Write to the chat or e-mail of the "Responsible Gambling" department with the topic "Stop mailing."
2. Attach screenshots of letters and confirmation of self-exclusion.
3. Request a formal letter of acknowledgement to stop mailings.
4. Configure filters and block addresses
1. Email client rules: Create a filter that immediately deletes emails from the casino domain.
2. Blacklist: Add all addresses from which advertising emails come to the spam filter.
3. Third-party solutions: use anti-spam services (Spamhaus, Clean Email) for automatic filtering.
5. Regulatory Complaint
1. ACMA: For online operators, file a complaint through a form on the acma website. gov. au.
2. Standard regulator:
6. Legal protection and compensation
1. Australian Consumer Law (ACL): Unfair marketing practices subject to fines.
2. Small Claims Court claims: For violating the terms of the RG policy, you can claim compensation for spending time removing spam.
3. Legal advice: Contact Legal Aid or a private consumer law lawyer.
7. Additional measures
1. Sms/Push lock: disable notifications from the casino mobile application in the phone settings.
2. BetStop: if you are not already connected, register - the operator is obliged to stop any promotional contacts.
3. Gamban/BetBlocker: block access to the site and reduce the temptation of repeated calls.
Conclusion
If the casino continues to send ads, combine built-in unsubscribes and technical filters with official complaints to regulators and legal protection. Consistent implementation of all steps guarantees the cessation of unwanted emails and reliable protection of your rights.
1. Log into your personal account and make sure that self-exclusion is active (BetStop or built-in SD functionality).
2. If the deadline has already begun, the operator is obliged to stop mailing.
2. Use the built-in unsubscribe feature
1. Find the link "Unsubscribe" or "Unsubscribe" at the bottom of the letter.
2. Click and confirm that you want to discard all marketing messages.
3. Wait up to 48 hours - in most cases, the mailing will stop automatically.
3. Contact Operator Support
1. Write to the chat or e-mail of the "Responsible Gambling" department with the topic "Stop mailing."
2. Attach screenshots of letters and confirmation of self-exclusion.
3. Request a formal letter of acknowledgement to stop mailings.
4. Configure filters and block addresses
1. Email client rules: Create a filter that immediately deletes emails from the casino domain.
2. Blacklist: Add all addresses from which advertising emails come to the spam filter.
3. Third-party solutions: use anti-spam services (Spamhaus, Clean Email) for automatic filtering.
5. Regulatory Complaint
1. ACMA: For online operators, file a complaint through a form on the acma website. gov. au.
2. Standard regulator:
- Victoria (VGCCC)
- NSW (Liquor & Gaming)
- Queensland (OLGR)
- 3. Attach evidence (screenshots of letters, correspondence with the operator). The regulator is obliged to consider the complaint within 28 days.
6. Legal protection and compensation
1. Australian Consumer Law (ACL): Unfair marketing practices subject to fines.
2. Small Claims Court claims: For violating the terms of the RG policy, you can claim compensation for spending time removing spam.
3. Legal advice: Contact Legal Aid or a private consumer law lawyer.
7. Additional measures
1. Sms/Push lock: disable notifications from the casino mobile application in the phone settings.
2. BetStop: if you are not already connected, register - the operator is obliged to stop any promotional contacts.
3. Gamban/BetBlocker: block access to the site and reduce the temptation of repeated calls.
Conclusion
If the casino continues to send ads, combine built-in unsubscribes and technical filters with official complaints to regulators and legal protection. Consistent implementation of all steps guarantees the cessation of unwanted emails and reliable protection of your rights.
