Self-Exclusion FAQ

Question 1. What is self-exclusion and why is it needed?

• Self-Exclusion (SD) - official blocking of access to gambling for a specified period. Helps interrupt impulse bids, create a "cooling window" and start working on the dependency.

Question 2. How to connect to self-exclusion?

1. BetStop National Register: Go to betstop. gov. au, enter full name, date of birth, e-mail, phone, select the term (6 months, 12 months, for life), confirm with the code.

2. In the personal account of the casino: in the section "Responsible game" → "Self-Exclusion" specify the blocking period, confirm via SMS/e-mail.

Question 3. What deadlines are available?

• Short-term: 24 hours, 7 days (via operator).
• Medium-term: 30-90 days.
• Long-term: 6 months, 12 months
• Lifetime: Life before manual recall.

Question 4. What happens to the money on the balance sheet?

• Real balance: withdraw before activating SD or money is automatically transferred to your wallet/card within 24-72 hours.
• Bonuses and freespins: unfinished bonuses are usually canceled; to save them, complete the wager and take the winnings to SD.

Question 5. Is it possible to withdraw self-exclusion ahead of schedule?

• Yes, provided that the minimum period is met (usually 6 months for BetStop, 24-72 hours of the "cooling" period for the operator).

1. BetStop: Enter the Manage Exclusion → Request Early Release →, fill out the form, attach GP help or PGSI results.

2. Operator: section "Self-Exclusion" → "Early Release," upload the required documents, confirm with the code.

Question 6. How to extend the period of self-exclusion?

1. BetStop: in your personal account, click "Extend Self-Exclusion," select a new period, confirm SMS/e-mail.

2. Casino: section "Self-Exclusion" → "Extend," select a date and verify.

Question 7. What if the operator does not execute SD?

1. Collect evidence: screenshots of login attempts, promotional letters, correspondence with support.

2. Contact BetStop: Report a Breach section.

3. Filing a complaint: ACMA (online) or staff regulators (VGCCC, OLGR, Liquor & Gaming).

• Gamban/BetBlocker: block all gambling sites and applications; the password is stored by a trustee.
• DNS filters: OpenDNS FamilyShield or CleanBrowsing on the router.
• Browser extensions: BlockSite/LeechBlock NG with a round-the-clock list of casino domains.
• System restrictions: Screen Time (iOS), Family Link (Android) for blocking applications.

Question 9. How to control progress and not break?

• Pre-bet checklist: three questions about motivation, calm and budget.
• Recovery plan: diary of emotions and expenses, buddy system with a control partner, regular check-ins.
• Alternatives: habit trackers (Habitica), focus timers (Forest), mindfulnes (Headspace).

Question 10. Where to go for support?

• Gambler's Help (1800 858 858) - round-the-clock psychological and financial assistance.
• Gambling Help Online Chat - anonymous chat 24/7 (gamblinghelponline. org. au).
• Gamblers Anonymous - local and online 12-step meetings.
• Therapy: GP → Mental Health Care Plan (up to 10 Medicare CBT sessions).

Self-exclusion is just the beginning of the journey. Combine official SD tools with technical barriers, psychological support and a new leisure system for sustainable control and safe recovery.