What rights does a player have when self-excluding
Introduction
Self-exclusion is not just a technical blocking, but a legally guaranteed player's right to take a break or finally stop participating in gambling. Knowing your rights helps you make the most of this tool and protect yourself from operator attempts to bypass obligations.
1. Right to block access
All licensed platforms: when registering with BetStop, the player is guaranteed to be blocked from all online operators with an Australian license.
Specific operator: at the level of the personal account of any casino, the necessary option in the "Responsible game" section should instantly close the account for the selected period.
2. Right to terminate marketing communications
E-mail and SMS: after the start of self-exclusion, the operator is obliged to immediately stop all promotional mailings and personal offers.
Push notifications and calls: Any notifications about promotions, new games or bonuses are prohibited until the end of the exclusion period.
3. Right to withdraw remaining funds
Account balance: funds already credited to the account must not be canceled; the player is free to request their withdrawal under the normal withdrawal rules.
Unpaid winnings: winnings fixed before the moment of blocking must be available for withdrawal.
4. Right to renew and revoke self-exclusion
Extension: The player can extend the exclusion period at any time without further confirmation.
Early Recall: Subject to a minimum period (depends on the operator and BetStop) and, in some cases, the provision of supporting documents, the player has the right to request the release of the lock ahead of schedule.
5. Right to transparency and information
SD conditions: the casino must clearly and easily describe on its website the term options, the activation procedure and the consequences of self-exclusion.
Informing: after submitting the request, the operator must send a confirmation indicating the start and end dates of the blocking.
6. Right to complaint and compensation
Failure to meet deadlines: if the operator continues to send out promotional materials or does not block access on time, the player can file a complaint with ACMA or the state regulator (VGCCC, OLGR, etc.).
Compensation for damage: in case of a proven violation of rights (for example, cancellation of legal funds), the player has the right to demand a refund and compensation according to Australian Consumer Law.
7. Protection of rights in a set of measures
Technical barriers: Combine self-exclusion with Gamban/BetBlocker and DNS filters for reliability.
Social support: in case of rights violations, tell us about the situation in the Gamblers Anonymous groups or contact a financial and legal adviser.
Professional help: GP → Better Access (CBT sessions) will help strengthen self-control skills and reduce the risk of attempts to bypass locks.
Conclusion
Self-exclusion provides the player not only with a technical lock, but also with a whole range of legal rights: from guaranteed termination of marketing mailings to withdrawal of funds and the possibility of extending or revoking the lock. Knowledge of these rights and their timely application are the key to reliable protection against gambling risks.
Self-exclusion is not just a technical blocking, but a legally guaranteed player's right to take a break or finally stop participating in gambling. Knowing your rights helps you make the most of this tool and protect yourself from operator attempts to bypass obligations.
1. Right to block access
All licensed platforms: when registering with BetStop, the player is guaranteed to be blocked from all online operators with an Australian license.
Specific operator: at the level of the personal account of any casino, the necessary option in the "Responsible game" section should instantly close the account for the selected period.
2. Right to terminate marketing communications
E-mail and SMS: after the start of self-exclusion, the operator is obliged to immediately stop all promotional mailings and personal offers.
Push notifications and calls: Any notifications about promotions, new games or bonuses are prohibited until the end of the exclusion period.
3. Right to withdraw remaining funds
Account balance: funds already credited to the account must not be canceled; the player is free to request their withdrawal under the normal withdrawal rules.
Unpaid winnings: winnings fixed before the moment of blocking must be available for withdrawal.
4. Right to renew and revoke self-exclusion
Extension: The player can extend the exclusion period at any time without further confirmation.
Early Recall: Subject to a minimum period (depends on the operator and BetStop) and, in some cases, the provision of supporting documents, the player has the right to request the release of the lock ahead of schedule.
5. Right to transparency and information
SD conditions: the casino must clearly and easily describe on its website the term options, the activation procedure and the consequences of self-exclusion.
Informing: after submitting the request, the operator must send a confirmation indicating the start and end dates of the blocking.
6. Right to complaint and compensation
Failure to meet deadlines: if the operator continues to send out promotional materials or does not block access on time, the player can file a complaint with ACMA or the state regulator (VGCCC, OLGR, etc.).
Compensation for damage: in case of a proven violation of rights (for example, cancellation of legal funds), the player has the right to demand a refund and compensation according to Australian Consumer Law.
7. Protection of rights in a set of measures
Technical barriers: Combine self-exclusion with Gamban/BetBlocker and DNS filters for reliability.
Social support: in case of rights violations, tell us about the situation in the Gamblers Anonymous groups or contact a financial and legal adviser.
Professional help: GP → Better Access (CBT sessions) will help strengthen self-control skills and reduce the risk of attempts to bypass locks.
Conclusion
Self-exclusion provides the player not only with a technical lock, but also with a whole range of legal rights: from guaranteed termination of marketing mailings to withdrawal of funds and the possibility of extending or revoking the lock. Knowledge of these rights and their timely application are the key to reliable protection against gambling risks.
